Cloud Operations Architect (UAE), Enterprise Support - EMEA Startups

Amazon; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading cloud services provider in Dubai is seeking an AWS Technical Account Manager responsible for advising on cloud solutions and ensuring customer success. The ideal candidate should have experience in relevant roles, with a strong understanding of AWS and other cloud platforms. They'll collaborate closely with customers, providing technical guidance and ensuring operational efficiency of AWS environments. This position offers opportunities for mentorship and career development in a dynamic environment.

Benefits

Mentorship opportunities

Flexible working environment

AWS certification support

Qualifications

• Experience in a similar role such as Technical Account Manager or Consultant.
• Understanding of operational parameters and troubleshooting for Cloud services.
• Customer-facing experience with the ability to articulate technical concepts clearly.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Advise on solutions and provide technical guidance.
• Ensure AWS environments remain operationally healthy.
• Develop trusting relationships with customers.
• Drive technical discussions regarding incidents and risk management.
• Collaborate with AWS Solutions Architects and Sales Account Managers.

Skills

Technical guidance

Customer obsession

Problem-solving

Stakeholder engagement

Tools

AWS

Azure

Google Cloud Platform

Docker

Kubernetes

Job description

At Amazon our vision is to be Earth’s most customer‑centric company. In 2006 we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.

About AWS

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating. That’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups building their business from scratch to large enterprises undergoing significant transformation. You’ll provide advice on architecture, support strategy, project and launch planning, as well as ongoing operational issues.

Job Responsibilities

• You’ll advise on solutions, provide technical guidance, and advocate for the customer.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Using your technical acumen and customer obsession you’ll drive technical discussions regarding incidents, tradeoffs, and risk management.
• Consult with a range of partners from developers through to C‑suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• With a bias for action you’ll proactively find opportunities for customers to gain additional value from AWS.
• Provide detailed reviews of service events, monthly & quarterly metrics, and detailed pre‑launch planning.
• Solve a variety of problems across different customers as they migrate their workloads to the cloud.
• Uplift customer capabilities by running workshops, brown bag sessions, and etc.

About the Team

As we continue to rapidly expand in EMEA you’ll have plenty of opportunities to develop your technical consulting and leadership skills. You’ll work with talented cloud technologists while expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

Qualifications

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
• Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications, Development.
• Internal enterprise or external customer‑facing experience with the ability to clearly articulate to small and large audiences.
• Ability to juggle tasks and projects in a fast‑paced environment.
• Customer obsessed.
• Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
• Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP – a plus but not a requirement.
• Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
• Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef – a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.