Clinic Support Assistant

NMC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare organization in Abu Dhabi is seeking a dedicated healthcare assistant. The role includes preparing clinical areas for patients, assisting healthcare professionals, and ensuring confidentiality of patient records. Candidates must have a high school diploma or equivalent, as well as a commitment to safety and quality care procedures. This position is pivotal in delivering emotional support to patients and managing inventories of medical supplies, contributing to overall patient satisfaction and quality service.

Qualifications

• High school diploma or equivalent (some employers may require additional certification or training).

Responsibilities

• Prepare and organize clinical areas for patient presence and procedures.
• Provide non-interventional assistance to healthcare professionals.
• Perform basic patient care tasks under supervision.
• Attend to call bells and alarms in patient rooms.

Education

High school diploma or equivalent

Job description

Responsibilities

• Prepare and organize clinical areas (inclusive of waiting areas) for patient presence, consultations and procedures.
• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turnaround).
• When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.
• Attend the call bell in the department or to any other alarm in patient’s room and report to the nurse accordingly.
• When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.
• Manage patient records, updating information and ensuring confidentiality and data protection.
• Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls.
• Monitor inventory of medical supplies and restock as needed.
• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.
• Adhere to all safety, health, and infection control procedures.
• Speak up, if something isn’t right.
• Maintain awareness of and comply with, the NMC Policies and Procedures.
• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required.
• Understand uphold the regulatory and accreditation standards and which of them apply to their daily working practice.
• Support in the escort of patients within and between departments.

Qualifications

• High school diploma or equivalent (some employers may require additional certification or training).