Client Services Director

World Wide Technology; Abu Dhabi; On-site; AED 300,000 - 450,000; Full time

Job summary

A global technology company is seeking a Client Services Director for the UAE region. The role involves managing client relationships, leading service delivery teams, and driving growth in services. Candidates should have a Bachelor's degree and at least 3 years of experience in project and programme management, as well as IT services sales. Strong communication and organisational skills are essential for success in this dynamic role.

Qualifications

• Minimum of 3 years' progressive experience in a related field.
• Experience in Project Management and Programme Management.
• Background in IT Services sales and delivery.

Responsibilities

• Manage client relationships and expectations.
• Lead Client Services Managers, ensuring development and wellbeing.
• Drive service improvements with clients and internal teams.

Skills

Strong oral and written communication skills

Business modelling skills

Organisational skills

Ability to influence

Creative problem solving

Education

Bachelor’s Degree in Arts/Sciences (BA/BS)

Job description

Overview

Job Title: GSP International - Client Services Director - UAE Region (BDXXXX)

Organization

Business Unit: BD

Job Summary

The role of the Client Services Director for the GSP International division within World Wide Technology is pivotal to the growth and the stability of our sales organisation. In this role you will work to own the delivery of agreed services to all clients within the UAE Region of GSP International delivering profitable and successful services into clients and tangible business outcomes. You will work in close and full alignment with the regional Client Account Directors and Sales Team members to excite and delight our clients in region and deliver agreed project and services scopes. The role will work closely with the Sales function and will report into the Sr Director of Operations, Services and Delivery and will be responsible for driving growth in our services to our GSP clients. This individual will also provide line management, leadership, and guidance to the Client Services Project Consultants as they execute their assigned engagements.

Responsibilities

• Leads and line manages a team of client services managers ensuring that new and existing business opportunities generate growth (Eg. Supply Chain Services, Strategic Resourcing, Client Service Opportunities).
• Understands and oversees large scale Services engagements with our customers in the region
• Develops customer relationships and seeks to expand our services delivery within each customer
• Work in a sales overlay role with our existing Client Directors/Managers/Executives to scope new services projects to drive additional margin through Services in our largest accounts
• Assists with recruiting, interviewing, and hiring top industry talent to grow the organisation as required
• Manage Services Partners - build, maintain, and utilise subcontract relationships to level capacity fluctuations and ensure burst capability
• Ensure compliance with WWT's Delivery Methodology and processes
• Has accountability for building and creating better quality assurance, service design standards, and processes ready to drive higher quality and profitability across our client accounts for services delivered.
• Within the GSP International pre and post-sales organisation, maintains and own end-to-end accountability for services in region
• Provide a single point of escalation to drive service improvements, with clients, partners, and internal stakeholder communities.
• Drive behaviors within colleagues to ensure they feel valued in their roles and clearly understand how they contribute to the business.
• Utilising the wider organisation, drive alignment and standardisation of service practice and delivery across the GSP International organisation.
• Optimise and influence the team's ability to deliver growth and benefits back into the business via programs, projects, and wider service initiatives.

Job Responsibilities

• Manages client relationships and expectations
• Line manages Client Services Managers, ensuring development and progression and wellbeing
• Backfills and recruits talent into the services organisation as required to meet the demand funnel
• Challenges current ‘ways of working’ innovates and continually seeks improvements
• Participates in relevant executive and regional sales QBR’s, EBC’s and Account Planning sessions as required to understand needs of clients
• Creates best practices and associated content and present concepts to peers in team meetings
• Fosters team collaboration by posting and sharing relevant content in email and other team collaboration tools
• Works closely with Sales Team to understand upcoming demand in the pipe and assists in selling services into clients and delivers them, once sold either via partners or WWT in house capability (hybrid model)
• Oversees the success of strategic resourcing engagements

Education

Education Level

Bachelor’s Degree in Arts/Sciences (BA/BS)

Related Field

A combination of education, training and experience may be considered in lieu of a degree.

Experience

A minimum of 3 years' progressive experience in a related field

Work Experience

Project Management

Programme Management

IT Services sales

IT Services delivery

Knowledge, Skills, And Abilities

Local Skills and Competencies

• Strong oral and written communication skills with the ability to influence;
• Numerate with business modelling skills;
• Professional and disciplined approach;
• Confident in internal and external interactions
• Strong organisational and prioritisation skills;
• Ability to manage demands appropriately;
• Collaborative in approach
• Demonstrates creativity in problem solving;
• Understands the implications of decisions and actions on overall business profitability;
• Confident and articulate - able to build relationships at all levels.
• Presentation skills