CID Data Entry Agent

NOVOTEL; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a passionate Front Office agent who is guest-oriented and service-minded. The role involves updating guest data, fostering guest loyalty, and ensuring excellent service. Ideal candidates are dynamic, fluent in English and Arabic, and possess strong interpersonal skills. This position offers an opportunity to contribute positively to the guest experience and uphold the hotel's reputation.

Qualifications

• Good interpersonal skills, guest oriented, and service-minded.
• Team spirit and good listening skills.
• Fluent in English and Arabic.

Responsibilities

• Updates guest data promptly in the online system.
• Helps meet departmental targets through sales efforts.
• Encourages guest loyalty by developing personalized relationships.
• Handles guest complaints swiftly and effectively.
• Maintains high standards of personal appearance and hygiene.

Skills

Good interpersonal skills

Guest oriented and service minded

Team spirit

Good listening skills

Good presentation and confident speaking skills

Dynamic

Fluent in English

Fluent in Arabic

Job description

Overview

Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset : light, energy, colour, humour, simplicity, friendly warmth and generosity.

Responsibilities

• Updates promptly and correctly all guest data (check in and check out) in the online system of the Novotel & Adagio simultaneously.
• Helps meet the department's quantitative targets through his / her sales efforts
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
• Conveys the brand and hotel image through his / her irreproachable attitude
• Follow all relevant Front Office procedures
• Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
• Ensure that all guest documentations are available and up-to-date
• Assist the FO department in administrative tasks whenever requested
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
• Comply with local legislation as required
• Respond to any changes in the department as dictated by the needs of the hotel
• Attend training and meetings as and when required

Qualifications

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Fluent in English & Arabic

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.