Chief Concierge

Minor International; Ras Al Khaimah; On-site; AED 89,280 - 133,920; Full time

Job summary

A leading hotel management company in Ras Al Khaimah is seeking a dynamic Concierge Manager to supervise and direct concierge services. Responsibilities include overseeing concierge operations, managing staff, ensuring exceptional guest relations, and implementing departmental standards. The ideal candidate must have a minimum of 2 years of management experience in a luxury hotel, excellent communication skills in English, and the ability to work flexible hours. Join our team to foster a guest-centric experience in a prestigious environment.

Qualifications

• Minimum 2 years at a management level in a luxury hotel.
• Good computer skills.
• Knowledge of local and foreign languages is an advantage.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Supervises and directs Concierge Bell Desk activities.
• Provides information about hotel services and local attractions.
• Ensures orderly lobby and prepares efficient schedules.
• Handles guest problems in absence of management.
• Implement departmental standards and training.
• Conducts performance appraisals and training needs analysis.
• Ensures guest requests are fulfilled courteously.

Skills

Concierge skills

Front Office skills

Communication skills in English

Guest relations skills

Tools

Property management system skills

Job description

• Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirements
• Provides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of interest to guests
• Recommends first and foremost the hotels own Food and Beverage outlets before outside restaurants with full knowledge of the outlets (e.g. cuisine operating times etc.
• Ensures the lobby is always kept in an orderly fashion
• Prepares efficient work and vacation schedules for Concierge Doorman and Bell Services taking into consideration project occupancy and forecasts and large group movements
• Ensures that all Concierge Doormen Valet and Bell staff are neat clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handle problems associated with guests and liaised with department heads or executive management in the absence of the Director of Operations
• Maintains a comprehensive current and guest focused set of departmental standards and procedures and implements them through onthejob training
• Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
• Conducts probation and formal performance appraisal discussions; coaches counsels and disciplines staff providing constructive feedback to enhance performance
• Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous efficient and professional manner commensurate the hotel brand.

Qualifications

• Strong Conciergeand Front Office skills and knowledge.
• Minimum 2 years at a management level of a luxury hotel.
• Possesses good computer and property management system skills.
• Excellent communication skills in English oral and written. Knowledge of local and foreign languages is an advantage.
• Outstanding guest relations skills.
• Able to work a flexible schedule including weekends and holidays

Remote Work

No

Employment Type

Fulltime