Bilingual Front Desk Agent - Guest Experience Lead

AccorHotel; Ajman; On-site; AED 60,000 - 75,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional customer service and create memorable experiences for guests. This full-time role requires at least 12 years of experience in guest services, fluency in English and either Russian or German, and familiarity with PMS systems. The position involves managing check-ins, handling guest inquiries, and ensuring a professional appearance at all times.

Qualifications

• Minimum 12 years of experience in a Front Office or guest service role preferably in a hotel.
• Strong grooming standards and professional appearance.
• Flexibility to work shifts, nights, weekends and public holidays.

Responsibilities

• Welcome guests with a warm and professional demeanor.
• Process payments and maintain accurate financial transactions.
• Assist guests with inquiries, special requests and hotel information.

Skills

Customer service skills

Communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Fluency in English

Fluency in Russian

Fluency in German

Education

Diploma or certification in Hospitality Management

Tools

PMS systems (e.g. Opera)

Basic computer skills

Job description

A leading hospitality company is seeking a Front Desk Agent to provide exceptional customer service and create memorable experiences for guests. This full-time role requires at least 12 years of experience in guest services, fluency in English and either Russian or German, and familiarity with PMS systems. The position involves managing check-ins, handling guest inquiries, and ensuring a professional appearance at all times.