Bell Attendant - Waldorf Astoria Ras Al Khaimah

Hilton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxurious hotel in Ras Al Khaimah is seeking a Bell Attendant to provide exceptional customer service by assisting guests with luggage and inquiries. Responsibilities include greeting guests, transporting luggage, and ensuring guest satisfaction. Ideal candidates will possess hospitality experience, effective communication skills, and strong attention to detail. Previous hotel experience is preferred. This is a full-time role within a renowned hospitality brand.

Qualifications

• Ability to understand and follow written and or verbal instructions.
• Ability to effectively deal with internal and external customers.
• Ability to read English to ascertain information.
• Ability to grasp, lift and/or carry luggage up to 50 Lbs.
• Ability to stand, walk, and sit continuously during shift.
• Excellent grooming standards required.
• Previous experience in similar role preferred.

Responsibilities

• Retrieve guest luggage and transport items throughout the hotel.
• Escort guests to their rooms and explain room features.
• Respond to guest inquiries with clear information.
• Organize and store luggage as necessary.
• Greet guests with a friendly and sincere welcome.
• Maintain cleanliness of luggage trolleys and equipment.
• Assist with guest transportation if holding a valid UAE driver's license.

Skills

Understanding written/verbal instructions

Dealing with customers patiently

Reading English clearly

Lifting packages up to 50 Lbs

Excellent grooming standards

Previous experience as a Bell person

Experience in hotel industry

Job description

Overview

A Bell Attendant in Waldorf Astoria provides consistently delivered exceptional customer service to Guests, particularly in relation to the transferring and storing of luggage and assisting with guest queries and general questions. He escorts arriving and departing guests in a friendly and courteous manner to and from their guest rooms and acquaints each guest with room and features.

What will I be doing?

A Bell Attendant in Waldorf Astoria provides consistently delivered exceptional customer service to Guests, particularly in relation to the transferring and storing of luggage and assisting with guest queries and general questions. He escorts arriving and departing guests in a friendly and courteous manner to and from their guest rooms and acquaints each guest with room and features. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate trolley through public areas, guest room corridors and to elevators.
• Escort guests to their rooms, inspecting rooms visually, pointing out room features.
• Listen and respond to guest inquiries using a clear speaking voice, providing accurate information regarding outlet hours, directions, hotel services etc.
• Organize and store luggage as necessary in storage room.
• Greet customers immediately with a friendly and sincere welcome; remaining calm and attentive especially during emergencies.
• Clean and polish buggies, luggage trolleys and other equipment used in the department.
• Answer queries from guests, referring them to contact points at which they can obtain further information.
• Ensure a speedy resolution to any problems that may arise on shift
• Read and match luggage tags, write claim tickets and detach portion to give to guest.
• Escort the guest to the room and explain all hotel and room’s facilities.
• In case of having a valid UAE driver’s license, you may be required to assist with guest transportation by driving the hotel’s limousine with prior approval of the management. Your license will be registered with the limousine leasing company and RAK Transport Authority

What are we looking for?

Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Ability to understand and follow written and or verbal instructions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 50 Lbs. continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions
• Excellent grooming standards
• Previous experience as a Bell person
• Previous experience working within a hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Ras Al Khaimah

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office