Beach Hostess

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Hostess to manage reservations and assist in providing excellent customer service. The ideal candidate should have excellent English communication skills and previous experience in customer service. Responsibilities include checking reservation systems, distributing bookings, and maintaining knowledge of food and beverage menus. The position requires strong interpersonal skills and a professional demeanor at all times.

Qualifications

• Fluent in English, both written and verbal.
• Previous experience in customer service roles is required.
• Candidates from stand-alone restaurant roles can apply.
• Strong organizational skills and high energy levels are expected.
• Maintain excellent personal presentation and grooming.

Responsibilities

• Check reservation system and guest information.
• Distribute reservations among servers.
• Answer phone calls politely and informatively.
• Have complete knowledge of menus and pricing.
• Assist servers and runners as required.

Skills

Excellent communication skills in English

Customer service experience

Organizational skills

Interpersonal abilities

Problem-solving abilities

Job description

Responsibilities

• Check the reservation system and in-house guest information for the next meal period.
• Notify the supervisor of any large group bookings or any reservations with special request VIP etc..
• Distribute reservations among all servers equally informing them of all information necessary. Example Birthdays anniversaries bill not to be taken to the table or any other unusual requests.
• All the reservations are allocated as per the floor plan.
• Always answer the phone politely using a friendly tone and being informative.
• The telephone must be answered on a maximum of three rings.
• If a customer has any questions it is her responsibility to answer them accurately. Therefore know your product and offerings.
• You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions special events etc..
• Understand the Server and runner tasks in the outlet and provide assistance as required.
• Have a fair idea about general information around the city.
• To be aware of all the policies and procedures in the Hotel.
• Other duties as assigned

Qualifications

• Excellent communication skills in English both written and verbal.
• Previous customer service experience required
• It is not mandatory to have hotel experience a stand alone restaurant role as a Hostess is also welcomed to apply
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• High level of energy and professional at all times
• Excellent personal presentation and grooming

Remote Work

No

Employment Type

Full-time