Bartender

RAFFLES; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking an experienced bartender to manage bar service, ensure guest satisfaction, and maintain service standards. Candidates should have at least 2 years of experience in food and beverage with strong customer service and communication skills. Responsibilities include preparing drinks, ensuring the bar is stocked, and providing excellent service to guests.

Qualifications

• Minimum 2 years of food and beverage experience with detailed bar knowledge.
• Previous public contact and/or cashiering experience.

Responsibilities

• Read daily events to be aware of any VIP arrivals.
• Ensure all details of service are performed properly for every guest.
• Professionally set up the bar at opening, including liquor, ice, glassware, juices, and garnishes.

Skills

Food and beverage knowledge

Customer service

Communication skills

Education

Secondary school education

Tools

Bar equipment

Job description

Job Description

• Read daily events to be aware of any VIP arrivals.
• Must have a complete working knowledge of bar items, ingredients, and preparation.
• Ensure all details of service are performed properly for every guest.
• Understand and adhere to Beverage Department Standard Operating Procedures.
• Change ashtrays, serve cigarettes, and wipe down the bar area.
• Carry trays, bus, and reset tables with linen, china, glassware, and silverware.
• Ascertain guest satisfaction and handle any problems, informing a manager of the issue and how it was resolved.
• Greet regular guests by name when possible, noting and serving their preferences.
• Professionally set up the bar at opening, including liquor, ice, glassware, juices, and garnishes.
• Process drink orders in proper calling order from guests and service staff, checking for correctness and managing billing efficiently.
• Make cocktails according to the Hotel’s standard beverage manual.
• Receive and check liquor against requisitions from the previous shift.
• Limit problems related to customers' excessive drinking.
• Serve snacks or food items to customers seated at the bar.
• Organize requisitions, pickups, and verification of F&B items used in the bar.
• Ensure the bar is fully stocked and all side opening and closing duties are completed.
• Slice and pit fruit for garnishing drinks.
• Arrange bottles and glasses to create attractive displays.
• Keep the bar area neat and tidy, regularly clearing dishes and glassware.
• Manage security in the work area; do not leave the bar unless properly relieved.
• Assist with cleanup, including mopping floors, removing cans and bottles, cleaning rails and counters, and removing melting ice.
• Maintain knowledge of all F&B services, outlets, and hotel features.
• Handle cash following established accounting procedures.

Qualifications

• Minimum 2 years of food and beverage experience with detailed bar knowledge.
• Previous public contact and/or cashiering experience.
• Secondary school education.

PERSONAL ATTRIBUTES

• Proficiency in reading, writing, and speaking English.
• Team player with a creative and outgoing personality.
• Well-presented and professionally groomed at all times.
• Good communication and customer service skills; effective problem resolution skills.
• Strong knowledge of Food and Beverage products, service styles, techniques, and specialized orders. Knowledge of all hard liquor, wines, and cocktails.