Assistant Room Service Manager

Four Seasons Resort Hualalai; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand seeks an experienced Assistant Room Service Manager in Abu Dhabi to oversee Room Service operations. The role demands strong leadership and communication skills, ensuring high service standards and guest satisfaction. Ideal candidates should have 2-3 years of experience in a related luxury setting and a comprehensive understanding of F&B operations. This full-time position offers a competitive salary and a range of employee benefits, including complimentary accommodation at other locations.

Benefits

Competitive Salary

Training and Development opportunities

Complimentary Accommodation

Complimentary Employee Meals

Qualifications

• 2-3 years of experience in a similar role in a luxury brand.
• Strong knowledge of F&B operations and service standards.
• Proficient in English (speaking, reading, writing).

Responsibilities

• Manage daily restaurant operations, including staff supervision.
• Ensure guest service excellence and resolve complaints.
• Support the training and development of service staff.
• Monitor hygiene, safety, and service quality standards.
• Assist with budgeting, inventory control, and cost management.

Skills

Leadership

Communication

Problem-solving

Teamwork

Customer service

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34‑storey glass tower, both high‑tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light‑filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About the role

The Assistant Room Service Manager overseeing all aspects of Room Service operations, ensuring high service standards, staff efficiency, and guest satisfaction.

What you will do (Main Duties and Responsibilities)

• Assist in managing daily restaurant operations, including staff supervision and scheduling.
• Ensure excellent guest service and resolve complaints efficiently.
• Support training, coaching, and development of service staff.
• Monitor operational standards, including hygiene, safety, and service quality.
• Assist with budgeting, inventory control, and cost management.
• Collaborate with the Assistant Director of F&B on events, promotions, and operational improvements.
• Perform other tasks or projects as assigned by the Assistant Director of F&B.

What you bring

• A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
• An outgoing personality and a can‑do approach to an assigned task
• High level of understanding and knowledge of F&B operations
• Knowledge of restaurant service standards, hygiene, and safety procedures.
• Strong leadership, organizational, and communication skills.
• Ability to work in a fast‑paced environment and as part of a team.
• Proficient in English (speaking, reading, writing)
• Excellent interpersonal, verbal, and written communication skills

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Laundry & Dry Cleaning for Business Attire
• Complimentary Employee Meals
• and so much more!

Schedule and hours

This is a full‑time role.