Assistant Outlet Manager - All Day Dining

SWISSOTEL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking an experienced Assistant Outlet Manager to oversee day-to-day operations of its buffet restaurant. The ideal candidate will have 2-3 years of leadership experience in luxury hospitality, excellent communication skills, and a strong focus on guest satisfaction. Responsibilities include supervising service staff, ensuring compliance with service standards, and managing daily restaurant operations. This role offers an opportunity to work in a fast-paced and dynamic environment.

Qualifications

• Minimum 2–3 years of experience in a leadership role in all-day dining.
• Strong understanding of service excellence.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Supervise daily restaurant operations for all meal services.
• Ensure service standards align with five-star expectations.
• Monitor buffet presentation and guest traffic flow.
• Lead service staff and ensure high levels of guest satisfaction.

Skills

Leadership skills

Interpersonal skills

Communication skills

Attention to detail

Guest service

Job description

Job Description

We are seeking a dynamic and experienced Assistant Outlet Manager who will play a key leadership role in the day-to-day operations of the hotel’s all-day-dining buffet restaurant. This role supports the Outlet Manager in overseeing service excellence, guest satisfaction, staff supervision, and operational efficiency. The ideal candidate must have strong leadership skills, a passion for hospitality, and experience in managing high-volume buffet operations within a luxury hotel setting.

• Supervise daily restaurant operations for breakfast, lunch, and dinner service (buffet and à la carte).
• Ensure service standards align with five-star hotel expectations and brand guidelines.
• Monitor buffet presentation, food safety standards, and guest traffic flow.
• Coordinate with kitchen and stewarding teams to ensure timely replenishment and cleanliness.
• Greet and interact with guests, handling feedback and complaints professionally.
• Ensure high levels of guest satisfaction through personalized service.
• Monitor guest feedback channels (e.g., in-person, anddigital reviews) and report trends.
• Lead and supervise service staff, including hosts, servers, and bussers.
• Assist in monitoring departmental budgets, cost control, and labor productivity.
• Support inventory management, ordering of supplies, and stock rotation.
• Ensure accurate daily reports, shift checklists, and billing procedures.
• Maintain compliance with local food safety regulations.

Qualifications

Minimum 2–3 years of experience in a leadership role in an all-day dining or similar outlet within luxury hospitality.

Strong understanding of service excellence and attention to detail.

Excellent interpersonal, communication, and team management skills.

Knowledge of LQA standards is an advantage.

Flexibility to work in a fast-paced, guest-focused environment.

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.