Assistant Outlet Manager

Anantara; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi seeks a dedicated individual to oversee food and beverage service, ensuring guest satisfaction and maintaining high service standards. The ideal candidate will have a college diploma in hotel management, 2-3 years of experience in a similar role, and excellent communication skills. Candidates who speak Russian will be preferred. This role emphasizes teamwork and effective leadership in a vibrant hospitality environment.

Qualifications

• Minimum experience of 2-3 years in a Food & Beverage role in a luxury hotel.
• Russian speaking is a plus.

Responsibilities

• Ensure guest satisfaction through service and leadership.
• Supervise the prompt delivery of food and beverage orders.
• Maintain cleanliness and positive guest interactions.
• Assist in managing staff training and development.

Skills

Leadership

Teamwork

Excellent communication skills

Guest service

Attention to detail

Education

College diploma in Hotel Management or related field

Job description

Job Description

• To promote and ensure guest satisfaction, achieved through his / her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through every guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his / her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his / her hard work. Maintain fair and consistent counseling and / or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation
• This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.

Qualifications

• College diploma in Hotel Management or related field.
• Minimum experience of 2-3 years in a Food & Beverage role in luxury hotel
• Passion for leadership and teamwork.
• Excellent communication skills in English
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

Additional Qualifications

• Russian Speaking

Additional Information

• Prompt and courteous delivery of all orders, maintaining a positive image through every guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
• Assist any Associate in his / her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his / her hard work. Maintain fair and consistent counseling and / or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation