Assistant Manager II

Azadea Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Dubai is seeking an experienced Assistant Manager to oversee shop operations and ensure high levels of customer service. The ideal candidate should have a Bachelor's Degree, at least 5 years of retail experience, and strong leadership skills. Responsibilities include staff management, inventory control, and customer support, aiming to enhance operational efficiency.

Qualifications

• 2 years experience in Managerial role.
• 5 years of experience in Retail or a similar role.
• Proficiency in English.

Responsibilities

• Greeting customers and providing expert advice.
• Maintaining inventories and product orders.
• Reporting operational issues and addressing complaints.
• Preparing reports on sales trends and KPIs.
• Assisting in scheduling staff and assigning tasks.
• Supervising shop opening and closing processes.
• Communicating sales plans and monitoring performance.
• Coaching team on products and selling techniques.
• Training and motivating the team.

Skills

Communicates effectively

Ensures Accountability

Demonstrates Self-Awareness

Customer Focus

Strong Product Knowledge

Coaching and motivating team

Education

Bachelor’s Degree

Tools

MS Office

Job description

Job Purpose:

The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service.

Key Responsibilities:

• Greet customers warmly and offer expert advice to assist in their purchase decisions, ensuring alignment with quality and customer service standards.
• Assist the managers in maintaining inventories and placing product orders to ensure effective stock management and availability of products.
• Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure both operational efficiency and customer satisfaction.
• Prepare detailed reports on key performance indicators (KPIs), sales trends, inventory status, and team productivity to keep managers informed and support effective decision-making.
• Assist in scheduling staff to align efficiently with operational needs while optimizing costs for the shop/department.
• Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency and ensure tasks are completed effectively.
• Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements. Ensure accurate delivery to the accounting department in accordance with company policies and security standards as necessary.
• Communicate sales plans and targets to the shop/department team, monitor their performance continuously, and advise upper management on necessary corrective actions.
• Coach the team on products and selling techniques to deliver customer experience.
• Assist in training, motivating, and evaluating the team to ensure that the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Qualifications:

• Bachelor’s Degree
• Communicates effectively
• Ensures Accountability
• Demonstrates Self-Awareness
• Proficiency in MS Office
• Proficiency in English
• Customer Focus
• Directs Work
• Manages Conflict
• Develops Talent
• Nimble Learning
• Strong Product Knowledge
• 2 years experience in Managerial role
• 5 years of experience in Retail, or a similar role.

* AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.

* We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.