Assistant Manager - Housekeeping

Fairmont Hotels & Resorts; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Housekeeping Supervisor to oversee housekeeping operations, ensure cleanliness standards, and enhance guest satisfaction. The ideal candidate should have experience in a luxury hotel environment and possess strong leadership and communication skills. Familiarity with Microsoft Office and Opera PMS is necessary. This role offers the opportunity for career growth in a prestigious setting.

Qualifications

• Experience in luxury hotel/resort environment preferred.
• Good command of English in both oral and written.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.

Responsibilities

• Assist in overseeing housekeeping team members, including training and scheduling.
• Conduct regular inspections of guest rooms to ensure cleanliness.
• Address guest inquiries regarding housekeeping services to enhance satisfaction.

Skills

Leadership skills

Interpersonal skills

Problem-solving

Good command of English

Flexibility

Tools

Microsoft Office

Opera PMS

Job description

Overview

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Responsibilities

• Assist in overseeing housekeeping team members, including training, scheduling, and performance management.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
• Monitor and manage housekeeping supplies and equipment, ensuring proper stock levels and timely ordering of necessary items.
• Address guest inquiries, concerns, and feedback regarding housekeeping services to enhance guest satisfaction.
• Assist in implementing housekeeping policies and procedures, ensuring compliance with health and safety regulations.
• Facilitate training programs for new staff and ongoing training for existing team members to maintain high service standards.
• Collaborate with front desk, maintenance, and other departments to ensure smooth operations and prompt service.
• Assist in monitoring housekeeping expenses and helping to prepare budgets, ensuring efficient use of resources.
• Assist in the allocation of rooms to housekeeping staff, ensuring balanced workloads and efficient turnover.
• Gather feedback from guests about housekeeping services and identify areas for improvement.
• Participate in emergency response planning, ensuring staff are trained on safety procedures and protocols.
• Support and implement eco-friendly practices within the housekeeping department, such as recycling and efficient cleaning methods.
• Prepare reports on housekeeping operations, including staffing, supply usage, and maintenance needs, to provide insights to the direct managers.
• Foster a positive work environment, encouraging teamwork and motivating staff to meet performance goals.

Qualifications

• Experience in luxury hotel/resort environment preferred.
• Good command of English in both oral and written.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handle all levels of communication with colleagues and guests.
• Able to resolve problems and make decisions confidently.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leadership skills – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible, willingness to embrace and respond to change effectively.