Assistant Laundry Manager

AccorHotel

Dubai

AED 30,000 - 60,000

Job description

Job Responsibilities

To supervise outsourced laundry services, for quality and standard procedures
To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up
To ensure a correct and economical use of all the chemicals and that the formulas are respected
To ensure a proper storage of the chemicals, respecting the environmental procedures
To maintain the linen and laundry par stocks
To ensure laundry staff has a full knowledge of all the textiles and their proper care
To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary
To maintain constant linen flow to the floors and the outlets
To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms
To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity report
To assist laundry and housekeeping operations during daily peak hours
To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed
To ensure uncompromising levels of cleanliness and maintenance through each employee's responsibility
To maintain complete and readily accessible files
To continuously study and evaluate the operations and procedures to increase revenue and productivity
To ensure proper handling of lost and found items
To participate in monthly inventories
To follow up daily check lists
To ensure a proper use of the telephone etiquette as per Rixos standards
To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required
To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
To ensure a proper coverage and supervision of the Laundry at all times
To respect schedules, terms and deadlines as agreed with the Management
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news
To conduct/attend a daily line up briefing with the Laundry team to recapitulate tasks and activity
To share daily activity highlights with the Assistant Executive Housekeeper and/or Executive Housekeeper, including internal and external guest opportunities
To assist in fulfilling administrative responsibilities and monitoring activities
To be an ambassador of the Laundry and of the hotel, in and outside the workplace
To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department
To create an atmosphere of high morale and a happy working relationship among the staff
To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction
To ensure trainings and regular refresher courses are conducted and attended as scheduled

Desired Candidate Profile

Qualifications

3-5 years of experience in a laundry management role, especially in a hospitality setting, is commonly required.
Operational Expertise: Knowledge of laundry equipment, fabric care, and stain removal processes
Attention to Detail: Precision in inspecting laundry items and maintaining quality standards
Budgeting and Cost Control: Ability to manage laundry costs, inventory, and ordering supplies
Health and Safety Compliance: Knowledge of sanitation, safety protocols, and best practices
Customer Service: Ability to interact with hotel guests if necessary, ensuring high-quality service
Proficiency in laundry machinery and understanding of the latest laundry technology
Inventory Management Software skills
Knowledge of green initiatives or environmentally friendly practices in laundry
Chemical knowledge
Leadership and Team Management: Ability to supervise, train, and motivate laundry staff