Airport Passenger Services Specialist

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment and staffing agency is seeking a competent Passenger Service Agent to enhance the customer experience at airports in Dubai. The role involves processing check-ins, managing passenger inquiries, and ensuring compliance with airline regulations. Candidates must have a high school diploma, strong communication skills, and a customer service background. The position requires adaptability, a focus on problem-solving, and the ability to thrive under pressure in a dynamic airport environment.

Qualifications

• Experience in customer service roles, preferably in the airline industry.
• Ability to work shifts, including nights, weekends, and public holidays.
• Capacity to remain calm and handle high-pressure situations with ease.

Responsibilities

• Greet passengers at check‑in counters with a friendly attitude.
• Assist passengers with special needs, ensuring all safety protocols are met.
• Handle customer inquiries and provide information about flight schedules.

Skills

Customer service

Strong communication skills

Problem-solving

Language proficiency

Education

High school diploma or equivalent

Tools

Airline reservation software

Job description

A recruitment and staffing agency is seeking a competent Passenger Service Agent to enhance the customer experience at airports in Dubai. The role involves processing check-ins, managing passenger inquiries, and ensuring compliance with airline regulations. Candidates must have a high school diploma, strong communication skills, and a customer service background. The position requires adaptability, a focus on problem-solving, and the ability to thrive under pressure in a dynamic airport environment.