Agent Wellness Experience

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai is looking for an experienced Agent in Wellness Experience to welcome guests and enhance their spa experience. The ideal candidate will have prior experience in high-end spas or guest relations, showcasing strong task management, emotional intelligence, and sales skills. This role offers a competitive, tax-free salary in AED, alongside extensive benefits including health insurance, training opportunities, and exclusive discounts on properties worldwide. Join a vibrant team dedicated to exceptional service and career growth.

Benefits

Competitive tax-free salary

Food and beverage privileges

Health insurance with dental coverage

Exclusive discounted rates at all Kerzner properties

Career development opportunities

Qualifications

• Previous experience in high-end day spa, resort, or hotel spa.
• Impeccable personal presentation and grooming.
• Fluency in English and computer literacy are a must.

Responsibilities

• Welcome guests and provide information on products and services.
• Coordinate and communicate guest requests effectively.
• Strive to create emotional connections with guests.

Skills

Guest interaction

Emotional intelligence

Strong task management

Sales techniques

Job description

Agent, Wellness Experience - Atlantis the Palm (18688)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About the Role

Are you a lively and enthusiastic individual, passionate about the Wellness industry? Do you enjoy interacting and creating amazing experiences for our guests? Atlantis, The Palm is looking for an experienced candidate to join our team of dynamic wellness professionals. In this capacity you will have the opportunity to flaunt your spa product knowledge whilst enhancing your skill set in this highly anticipated spa and wellness facility.

As a Wellness Experience Agent, your main priority is to warmly welcome guests via all means of contact points and be knowledgeable on all products and services offered at the facility. As the face of the spa, you have first contact with guests, so you need to have a naturally engaging, approachable and professional demeanor and act with emotional intelligence when consulting with guests about their personal information.

You will display strong task management skills as you seamlessly coordinate and communicate guests requests and movement within the facility and deliver a 5‑star guest experience. You will strive to create emotional connections with our guests that will draw them back again and again whilst simultaneously exercising strong interpersonal and sales techniques.

If you are looking for an opportunity to expand your experience in the role of an Agent, Wellness Experience while enhancing your acquired skills and knowledge within the Wellness, then you’ve come to the right place.

About You

It is essential that you have previous experience in either a high‑end day spa, resort or hotel spa, or alternatively, prior work history in front office, guest relations, club lounge, hotel reservations or similar environment. Impeccable personal presentation and grooming are essential in this role, as is the ability to read a social situation and deliver a first‑class spa experience. Computer literacy is imperative, and fluency in English is a must.

Benefits

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.