24/7 Contact Center Team Lead - Customer Experience

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 15,000 - 20,000; Full time

Job summary

A leading financial institution in the Middle East is seeking a Customer Support Team Leader to manage a team of customer service representatives providing 24/7 support. Responsibilities include supervising service level adherence, coaching team members, and ensuring operational controls. Candidates should have a Bachelor’s degree and a minimum of 3 years of customer service experience, with strong communication skills in English and Arabic. This role offers a dynamic work environment with opportunities for personal development.

Qualifications

• Minimum of 3 years relevant experience in customer service/Contact Centre.
• Strong comprehension skills and solutions-focused.

Responsibilities

• Handle a team of CSR's providing 24/7 customer support.
• Promote the organisation’s values and ethics in all team activities.
• Monitor sales performance and lead generation per staff.

Skills

Customer Service

Product Knowledge

Problem Solving

Excellent communication in English & Arabic

Multi-tasking

Education

Bachelor’s degree

Job description

A leading financial institution in the Middle East is seeking a Customer Support Team Leader to manage a team of customer service representatives providing 24/7 support. Responsibilities include supervising service level adherence, coaching team members, and ensuring operational controls. Candidates should have a Bachelor’s degree and a minimum of 3 years of customer service experience, with strong communication skills in English and Arabic. This role offers a dynamic work environment with opportunities for personal development.