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Account Manager
Job summary
A leading technology firm in Gauteng, Johannesburg is seeking an experienced Account Manager to oversee customer portfolios and develop new business opportunities. The ideal candidate will have a strong background in account management, excellent communication skills, and proficiency in CRM software like Salesforce. This role involves maintaining long-lasting client relationships and ensuring solutions meet customer needs. Competitive compensation is offered.
Qualifications
- Experience as an Account Manager or relevant role.
- Ability to influence key stakeholders at all levels.
- Solid experience with CRM software and MS Office.
Responsibilities
- Serve as the lead point of contact for customer account management.
- Build and maintain strong client relationships.
- Negotiate contracts and close agreements to maximize profits.
Skills
Education
Tools
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Managers role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Operations Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.