UK SaaS Retention Specialist – Customer Success

The Legends Agency; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer success firm in Cape Town is seeking an experienced Customer Success - Retention Specialist to retain and engage UK-based clients. This role involves proactive client relationship management and communicating value through personalized consultations. The ideal candidate has 3-5 years in client retention and familiarity with digital platforms. Join a purpose-driven team focused on helping businesses grow through technology.

Qualifications

• 3-5 years in client retention, account management, or customer success (preferably B2B).
• Experience working with UK clients or international markets is essential.
• Background in SaaS, marketing services, digital platforms, or subscription-based businesses is a strong plus.

Responsibilities

• Identify at-risk clients by monitoring behaviour patterns.
• Conduct inbound and outbound calls with clients to re-engage.
• Host digital meetings with UK-based partners to understand their needs.
• Deliver against retention KPIs, including calls made and clients retained.
• Track and report on performance trends to influence retention strategies.

Skills

Client retention

Salesforce proficiency

Excellent communication

Data-driven insights

Customer relationship management

Tools

Salesforce

Microsoft Office Suite

Google Docs

Slack

Job description

A leading customer success firm in Cape Town is seeking an experienced Customer Success - Retention Specialist to retain and engage UK-based clients. This role involves proactive client relationship management and communicating value through personalized consultations. The ideal candidate has 3-5 years in client retention and familiarity with digital platforms. Join a purpose-driven team focused on helping businesses grow through technology.