Travel Consultant - French Speaking

Ten Group; Durban; Hybrid; ZAR 40 000 - 60 000; Full time

Job summary

A leading lifestyle management company in South Africa is seeking a French-speaking Luxury Travel Consultant. You will provide personalized travel experiences to premium clients, utilizing your fluency in French and English. Responsibilities include advising clients, preparing quotes, and making reservations, all while embodying the luxury standards our clientele expects. Hybrid working arrangements are available, offering both remote and office opportunities.

Benefits

Competitive salary and performance bonus

Hybrid working options

Paid time-off including volunteer day

Sabbaticals after five years

Employee discounts on travel

Medical aid contribution

Qualifications

• C2 level in French and English required.
• Strong knowledge of global travel destinations.
• Several years in the travel industry or relevant agency experience.

Responsibilities

• Advise clients in French and English via phone and email.
• Handle inquiries from quote to billing for trips.
• Create tailored travel offers and documents.

Skills

Fluent in French

Fluent in English

Excellent communication skills

Passion for luxury travel

Education

Tertiary qualification in tourism or related field

Tools

Amadeus GDS

Job description

Overview

To strengthen our team in South Africa, we are looking for a French-speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibilities

• Advising our clients – premium cardholders – by phone and email in both French and English.
• Handling customer inquiries from quote preparation to billing for individual trips.
• Making reservations with airlines, hotels and travel agencies.
• Creating tailored offers, travel documents and detailed travel itineraries.
• Passionately advising and facilitating unique travel experiences.
• Actively selling special promotions and exclusive offers.

Requirements

• Excellent language skills in professional French and English, written and spoken (C2 according to The Common European Framework).
• Ability to speak an additional language such as German or Italian is an advantage.
• Completed tertiary qualification or equivalent training, ideally in the field of tourism.
• Several years of professional experience in the travel industry, a tour operator or in a travel agency.
• GDS knowledge (preferably Amadeus).
• Excellent destination knowledge across key global regions.
• Strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
• Service-oriented, flexible and able to work under pressure.
• Positive attitude and identify with Ten Group values.
• Strong communication skills.
• Availability on a full-time basis (40hrs per week).
• Willingness to work 5 days a week between 07:00 and 22:00 SAST, Sunday to Thursday.

Benefits

• Competitive salary based on experience, plus a performance-based bonus.
• Additional late shift and Sunday shift allowances increase earning potential.
• Hybrid working: Combine working from home with working from the office.
• If you don't live near our office, we also offer fully remote working options.
• Paid time away from work: Enjoy a competitive paid time-off package, including one day each year to volunteer for a cause that matters to you.
• Paid sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave.
• Access our lucrative Ten Loyalty Rewards program.
• Remote working holidays: Opportunities to travel and work.
• Employee discounts: Enjoy great travel and entertainment discounts—just like our clients' members do.
• Medical aid contribution: Company contribution toward medical aid.
• Late shift transport: Transport home for employees working late shifts (applies to those without a car).
• ICAS Employee Health and Wellness (EHWP): Confidential and free services for all employees.

Hybrid Working Options

Located in South Africa. If you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement – at least 2x a week in the office. A secure home office at your confirmed address, free from background noise or other distractions.

You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join.

To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Company Overview

Ten Lifestyle Group is a global luxury concierge service. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-Worth and Ultra-High-Net-Worth clients with their leisure travel requests. At Ten, our goal is simple: to become the most trusted service business in the world. We deliver our service through a combination of Ten's proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group is part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

Recruitment Agency Policy

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.

Application

Thank you for considering a career with us. Don't miss the opportunity to join our team!