Telesales Team Lead: Inspire, Coach & Achieve Targets

Discovery; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company in Sandton is seeking a Team Leader for Telesales to manage and guide a team towards achieving sales targets. The ideal candidate must possess excellent communication and leadership skills, with at least 3 years of leadership experience and 4 years in sales. Strong proficiency in MS Office is essential. This role offers a dynamic environment and requires the ability to work overtime, including weekends.

Qualifications

• 4 years outbound/inbound experience is essential.
• 3 years Team Leader/leadership experience is non-negotiable.
• Proficient in English is essential.

Responsibilities

• Lead and manage a team of 10-12 telesales agents.
• Drive staff to achieve required targets.
• Assess consultants' calls for quality assurance.

Skills

Excellent verbal and numeric communication skills

Sales Orientated

Quality driven

People-focused

Strong Interpersonal Skills

Strong Leadership skills

Problem solving skills

Decision making skills

Stress tolerance

Excellent time management skills

Organizational awareness

Ability to work within a team

Education

Grade 12

Regulatory Exam and NQF 5 FAIS credits

BCOMM or related degree

Tools

MS Office

Excel

Job description

A leading insurance company in Sandton is seeking a Team Leader for Telesales to manage and guide a team towards achieving sales targets. The ideal candidate must possess excellent communication and leadership skills, with at least 3 years of leadership experience and 4 years in sales. Strong proficiency in MS Office is essential. This role offers a dynamic environment and requires the ability to work overtime, including weekends.