Telesales Consultant

The Talent Room; George; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A recruitment agency based in South Africa is looking for a Telesales Representative to generate sales and manage customer interactions. The role involves making outbound calls, handling inbound queries, and ensuring a high level of customer service. Ideal candidates will have 1-2 years of telesales experience, strong communication skills, and a drive to meet sales targets.

Responsibilities

• Make outbound calls to prospective customers to promote and sell products or services.
• Handle inbound calls from customers with interest or queries.
• Follow up on leads provided by the marketing team or generated independently.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Build rapport with customers to understand their needs and offer appropriate solutions.
• Accurately capture customer information and update CRM/database systems.
• Handle customer objections confidently and professionally.
• Provide detailed product or service information to potential customers.
• Process orders and ensure proper documentation and follow-up.
• Collaborate with the sales and marketing teams to align messaging and campaigns.
• Maintain a high level of product knowledge and stay updated on promotions and offers.
• Ensure excellent customer service and maintain a positive brand image.

Skills

Excellent verbal communication and interpersonal skills

Strong persuasion and negotiation skills

Ability to handle objections and close sales effectively

Good listening skills and a customer-centric mindset

Proficient in MS Office and CRM systems

Fluent in English (additional languages are a plus)

Resilient, target-driven, and self-motivated

Education

Grade 12 / Matric Certificate

Sales or customer service certification

Tools

MS Office

CRM systems

Job description

Overview

Job Purpose: To generate sales and new business opportunities through outbound and inbound calls. The Telesales Representative will engage with potential and existing customers, promote products or services, close sales, and maintain strong client relationships to meet and exceed sales targets.

Key Responsibilities

• Make outbound calls to prospective customers to promote and sell products or services.
• Handle inbound calls from customers with interest or queries.
• Follow up on leads provided by the marketing team or generated independently.
• Achieve daily, weekly, and monthly sales targets and KPIs.
• Build rapport with customers to understand their needs and offer appropriate solutions.
• Accurately capture customer information and update CRM/database systems.
• Handle customer objections confidently and professionally.
• Provide detailed product or service information to potential customers.
• Process orders and ensure proper documentation and follow-up.
• Collaborate with the sales and marketing teams to align messaging and campaigns.
• Maintain a high level of product knowledge and stay updated on promotions and offers.
• Ensure excellent customer service and maintain a positive brand image.

Requirements

• Qualifications: Grade 12 / Matric Certificate (minimum requirement)
• Sales or customer service certification (advantageous)

Experience

• 1–2 years' experience in telesales, telemarketing, or call center sales
• Experience in sales is beneficial

Skills

• Excellent verbal communication and interpersonal skills
• Strong persuasion and negotiation skills
• Ability to handle objections and close sales effectively
• Good listening skills and a customer-centric mindset
• Proficient in MS Office and CRM systems
• Fluent in English (additional languages are a plus)
• Resilient, target-driven, and self-motivated

Other Requirements

• Able to work in a fast-paced, high-volume call environment
• Willing to work flexible hours or shifts if required
• Professional phone etiquette and clear articulation