Technical Support Engineer – Developer-Focused Customer Success

Hire Hangar; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology firm in Cape Town is seeking a Technical Support Engineer who will be responsible for providing high-level technical support and optimizing workflows. Ideal candidates will have strong skills in Python and SQL, as well as a passion for improving client-facing tools and documentation. This role requires a solid understanding of software systems and the ability to communicate effectively with clients. A customer-focused mindset is essential to enhance user experience and satisfaction.

Qualifications

• Experience in a technical support or solutions engineering role.
• Solid understanding of software systems and development workflows.
• Strong skills in SQL, Python, and client communication.

Responsibilities

• Provide in-depth technical support and debugging for enterprise clients.
• Write scripts and custom solutions in Python to support integrations and automation.
• Use SQL to diagnose data issues and optimize backend processes.
• Collaborate with Engineering to relay customer feedback and identify product improvements.

Skills

Python

SQL

Client communication

Job description

Technical Support Engineer – Developer-Focused Customer Success

As a Technical Support Engineer, you’ll work directly with clients to troubleshoot issues, optimize workflows, and enhance user experience using your skills in Python, SQL, and software development. This is a high-impact, customer-facing role for someone who loves both tech and people.

Role Overview:

• Provide in-depth technical support and debugging for enterprise clients

• Write scripts and custom solutions in Python to support integrations and automation

• Use SQL to diagnose data issues and optimize backend processes

• Collaborate with Engineering to relay customer feedback and identify product improvements

Ideal Background:

• Experience in a technical support or solutions engineering role

• Solid understanding of software systems and development workflows

• Strong skills in SQL, Python, and client communication

• Passion for improving tools, documentation, and internal processes