Technical Service Agent - Gauteng

Ecowize; Pretoria; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Technical Service Agent to ensure the operational excellence of their satellite systems. This role focuses on optimizing resources and enhancing service delivery through preventative maintenance and compliance with safety standards. You will engage with internal customers, manage budgets, and lead training initiatives to foster a motivated team. If you are passionate about technical service and want to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in technical service roles with a focus on operational maintenance.
• Strong understanding of compliance and safety standards.

Responsibilities

• Provide technical support to site managers and cleaning teams.
• Manage budgets and ensure compliance with health and safety standards.
• Conduct training initiatives to empower teams.

Skills

Technical expertise

Budget management

Compliance knowledge

Training and development

Education

Technical diploma or degree

Job description

Ecowize is seeking a Technical Service Agent responsible for ensuring the full operational status of satellites through preventative maintenance according to the service schedule.

The role involves continuously identifying opportunities for resource optimization—including manpower, energy, and water—by utilizing industrial washing systems and conducting time-study activities.

High-level Job Objectives:

• Customer Focus: Engage regularly with internal customers to foster partnerships and ensure satellites are maintained optimally. Submit maintenance reports accurately and promptly.
• Financial Focus: Manage expenses within budget, ensure accurate and timely reporting, and verify invoice correctness for replacement parts.
• People Focus: Empower, develop, and motivate teams through training initiatives to improve service delivery.
• Compliance Focus: Ensure adherence to health and safety, food safety, audit standards, and regulatory requirements.
• Company Values and Teamwork: Uphold company values and foster teamwork.

Responsibilities:

• Provide technical expertise to site managers, cleaning teams, technical sales consultants, and customers to meet their needs.
• Manage and resolve complaints, advising stakeholders on corrective actions.
• Manage budgets, minimize maintenance costs, oversee asset management, and promote efficiencies and innovation.
• Ensure audit procedures conform to quality standards.
• Verify the accuracy and precision of chemical verification processes.
• Manage health and safety compliance, including environmental considerations.
• Ensure compliance with the Protection of Personal Information Act (POPIA), safeguarding personal data and access credentials.
• Offer effective solutions for site maintenance challenges.
• Perform routine maintenance on chemical dosing pumps to ensure system functionality.
• Provide onsite assistance and training to the chemical division.