Technical Customer Support Specialist

Caliber6; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing VOIP company is seeking a Technical Customer Support Specialist to provide support and troubleshooting assistance to clients. The ideal candidate will have at least 2 years of experience with a strong understanding of VOIP technologies. Responsibilities include handling inbound and outbound calls, resolving customer issues, and collaborating with teams. This is a fully remote position with opportunities for long-term growth.

Benefits

Fully remote position

Opportunities for growth

Qualifications

• Minimum of 2 years of experience in a technical support role.
• Strong understanding of VOIP technologies and services.
• Excellent phone and verbal communication skills.

Responsibilities

• Handle inbound and outbound customer calls related to VOIP services.
• Provide troubleshooting assistance and technical support.
• Resolve customer issues in a timely and efficient manner.
• Document customer interactions and solutions in the system.

Skills

Communication skills

Problem-solving abilities

Multitasking

Understanding of VOIP technologies

Job description

Overview

We are seeking an experienced Technical Customer Support Specialist to join our team at a fast-growing and dynamic VOIP company.

The ideal candidate will have at least 2 years of related experience, excellent communication skills, and the ability to assist customers over the phone with technical support and troubleshooting.

You will be working in a fast-paced, tech-savvy environment, helping clients solve their VOIP-related issues with professionalism and empathy.

Responsibilities

• Handle inbound and outbound customer calls related to VOIP services.
• Provide troubleshooting assistance and technical support.
• Resolve customer issues in a timely and efficient manner.
• Document customer interactions and solutions in the system.
• Collaborate with internal teams to ensure customer satisfaction.

Qualifications

• Minimum of 2 years of experience.
• Strong understanding of VOIP technologies and services.
• Excellent phone and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work in Eastern Time zone.

Perks

• Fully remote position.
• A lot of room for long-term growth.