Technical Customer Service Representative

Sitel Group; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A global customer experience leader is hiring Customer Service Associates to deliver exceptional support to customers. This role includes responsibilities such as guiding customers through financial platforms and troubleshooting system issues. Candidates must be authorized to work in Canada and possess strong communication skills. Training and comprehensive benefits are offered, along with the flexibility to work various shifts.

Benefits

Medical, dental, life, and vision insurance

Company-matched RRSP contribution

Paid vacation time

EAP and wellness program

Qualifications

• Must be authorized to work in Canada & reside in specified provinces.
• Must be at least 18 years of age.
• Flexibility to work various shifts, including nights and weekends.

Responsibilities

• Deliver exceptional customer support via inbound calls.
• Provide technical assistance for financial software issues.
• Guide customers through tasks/actions within the software.

Skills

Strong verbal & written communication

Ability to multitask

Technical troubleshooting

Education

High school diploma or equivalent

Job description

Overview

Foundever is hiring Customer Service Associates! Join our dynamic team and provide exceptional, personalized service by guiding Intuit customers through various financial platforms and applications. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team.

Compensation

• ON: $19.35/hourly
• NL, NS, NB, PEI, AB, SK: $19.00/hourly

Why You Should Join our Team

• No equipment? We provide everything you need!
• Enjoy the benefits of working from home. Save time, money and reduce stress
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program
• Internal Mobility (93% of our managers are promoted from within)

Primary Job Responsibilities

• Deliver exceptional customer support via inbound calls
• Perform technical assistance by troubleshooting basic system issues within the financial software
• Guide customers through completing specific tasks/actions within the software
• Educate customers on various products and solutions to fit their needs
• Utilize effective communication to de-escalate customer concerns

Qualifications

Required:

• Must be authorized to work in Canada & reside in of the following provinces: ON, NL, NS, NB, PEI, AB, or SK
• Must be at least 18 years of age
• High school diploma or equivalent
• Flexibility to work a variety of shifts, including nights, evenings and weekends
• Strong verbal & written communication
• Ability to multitask and navigate between screens efficiently while assisting customer
• Must be able to complete a pre-employment background check

Nice to have:

• Previous technical customer service support preferred
• Experience with accounting or bookkeeping systems/software

Home Office Requirements

• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed

• A quiet, distraction-free space is essential; webcam video presence will be required during training and production

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.