Tech Infrastructure Manager- EM South

adidas Group; Cape Town; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A global sportswear company is seeking a Tech Infrastructure Manager in Cape Town. This role includes managing IT operations, leading projects, and ensuring high service delivery. Candidates should have over 5 years in IT service management and a degree in Computer Science or IT. You will provide technical support and manage vendor relationships while fostering an innovative team environment.

Qualifications

• 5+ years’ experience in ITSM, at least 2 years in team management.
• Proven retail sales tech and project delivery experience.
• Strong knowledge of infrastructure operations and best practices.

Responsibilities

• Manage and maintain IT infrastructure for seamless operations.
• Drive innovation and service delivery management.
• Collaborate on IT requirements for upcoming projects.

Skills

Business requirement translation

Project management

Technical proficiency

Agile knowledge

Cloud computing

Education

Degree in Computer Science or Information Technology

Job description

Job title: Tech Infrastructure Manager - EM South

Job Location: Western Cape, Cape Town

Deadline: October 03, 2025

Overview

As our Tech Infrastructure Manager, you will be responsible for managing and maintaining the organization's IT infrastructure, ensuring seamless operations and driving innovation. This role combines hands-on technical support, service management and project management to deliver exceptional results. Local travel within South Africa may be required.

Responsibilities

• Service Delivery Management
  • Responsible for day-to-day IT services, ensuring business systems are operating effectively.
  • Implement infrastructure to support business needs and ensure customer satisfaction.
  • Retail store lifecycle projects for new openings, remodels and closures, as well as events.
  • Monitor the organization's office and retail infrastructure, managing network outages with the global support teams to minimize downtime and disruption to business.
• Business Analysis
  • Ensure that the appropriate mix of people, processes, and technology are in place to provide value.
  • Identify, support and drive IT innovations and standard, best practice IT solutions.
  • Evaluate emerging technologies and make recommendations for IT infrastructure improvements to enhance operational efficiency.
  • Investigate operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
• Service Level Management
  • Monitor service delivery, performance metrics and liaise with managers and customers to ensure service levels are met and not breached without planning for deterioration.
  • Follow-up to ensure that end-user IT requirements or issues are resolved promptly for optimal performance.
• Stakeholder and Vendor Management
  • Manages internal and external stakeholders through appropriate communication and reporting.
  • Manage external vendor and service provider relationships.
• Release and Deployment
  • Collaborate with internal teams to identify IT requirements for upcoming projects and provide technical expertise during project planning and execution.
  • Execute global infrastructure rollouts in partnership with the functional infra-areas to completion so that expected business benefits are realized.
  • May carry out early life support activities such as providing support advice to initial users.
• Service Acceptance
  • Engage with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
  • Feed into the change management processes.
• People / Resource Management
  • Ensure appropriate leadership skills are present through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development.
  • Allocate tasks to the respective team members considering experience, complexity, workload, and organizational efficiency.
  • Continuously monitor and evaluate team workload and organizational efficiency with the support of IT systems, data analysis and team feedback, making appropriate changes to meet business needs.
  • May be involved and provide input on hiring decisions.

Knowledge, Skills and Abilities

• Ability to translate business requirements into cost efficient IT solutions.
• Experience in managing and leading small / medium sized IT projects.
• Technical proficiency and awareness.
• Familiarity with Agile / ITIL framework and IT service management principles.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies.

Qualifications

• 5+ years’ experience in ITSM with at least 2 years of experience in a team management role.
• Degree in Computer Science, Information Technology, or equivalent practical experience.
• Proven experience with retail sales tech and project delivery in a corporate environment.
• Strong knowledge of infrastructure operations, service management, networking, hardware / software and security best practices.
• Proficiency in project management methodologies and tools.
• Excellent communication skills and the ability to work effectively in a team environment.
• Understanding of different cultures, and ability to work with people from other functions / markets.

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