Team Leader Business Analytics Operational Delivery

Capitec; Bellville; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading banking institution in Bellville seeks a Business Analyst Team Lead to oversee operations and provide expertise. This role requires at least 3-5 years of experience in business analysis, particularly in identifying and solving data-related challenges. Ideal candidates will have strong leadership skills and familiarity with operational and HR principles. A degree in Business Administration or a related field is preferred. Join a dedicated team aiming for excellence in the banking sector.

Qualifications

• Minimum of 3 - 5 years’ experience as a Business Analyst in an operational environment.
• Minimum 3 years’ experience in leading a team in a fast-moving environment.
• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in handling complex projects.

Responsibilities

• Lead a Business Analysts team and prioritize work within the BSC Operational System Support.
• Provide subject matter expertise and actionable insights for decision-making.
• Ensure delivery within contracted timelines aligned with departmental objectives.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Interpersonal & Relationship management Skills

Leadership Skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodology Specific)

Reporting Skills

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Business Administration

Bachelor’s Degree

A Relevant Professional Qualification in Business Analysis or Data Analysis

Tools

Amazon Connect

Jira

Job description

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Purpose Statement

To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client‑facing departments, and provide subject matter expertise and actionable insights to influence decision‑making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience

• Minimum of 3 - 5 years’ experience as a Business Analyst in an operational environment.
• Minimum 3 years’ experience in leading a team in a fast‑moving environment.

Function Specific Experience

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in handling complex projects.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

Qualifications (Ideal Or Preferred)

• Bachelor’s Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

Function Specific Knowledge

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
• Operational Process mapping skills
• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
• Proficient in agile project management and Jira.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodology Specific)
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.