Team Leader Business Analytics Operational Delivery

Capitec Bank Ltd.; Bellville; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services provider is seeking a Team Leader for Business Analytics in Bellville. This role involves leading a team of Business Analysts, prioritizing operational support tasks, and providing actionable insights for decision-making. The ideal candidate should have 3-5 years of experience in business analysis, team leadership, and a relevant qualification in Business Administration. Strong analytical and leadership skills are essential for enhancing processes and efficiency within the bank.

Qualifications

• Minimum 3-5 years’ experience as a Business Analyst in an operational environment.
• Experience leading a team in a fast-moving environment.
• Experience in identifying and providing solutions for business challenges using data or technology.
• Knowledge of ETL data flow.
• Experience handling complex projects.

Responsibilities

• Lead a team of Business Analysts and prioritize workload.
• Provide subject matter expertise for decision-making.
• Ensure timely delivery aligned with departmental objectives.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

Leadership Skills

Planning, organising and coordination skills

Presentation Skills

Reporting Skills

Education

Grade 12 National Certificate

Relevant tertiary qualification in Business Administration

Bachelor's Degree

Professional Qualification in Business Analysis or Data Analysis

Tools

Amazon Connect

Jira

Job description

Team Leader: Business Analytics - Operational Delivery

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

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Purpose Statement

To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience

Minimum/Ideal:

• Minimum of 3 - 5 years’ experience as an Business Analyst in an operational environment.
• Minimum 3 years’ experience in leading a team in a fast-moving environment.

Function specific experience:

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in handling complex projects.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

Function specific knowledge:

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards>
• Operational Process mapping skills
• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
• Proficient in agile project management and Jira.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06