Support Technician

KAL Corporate services (Pty) Ltd; Wes-Kaap; On-site; ZAR 300 000 - 500 000; Full time

Job summary

An agricultural retail company seeks an IT Support Specialist responsible for updating and repairing hardware and software. The role requires a National Diploma in Information Technology and 4 years of relevant experience. Key responsibilities include providing desktop support and ensuring IT services meet agreed availability levels. This position offers opportunities for career growth within the KAL Group Ltd, which values performance and customer service.

Benefits

Growth opportunities

Inclusive work culture

Qualifications

• 4 years' experience in a similar IT support role.
• Proficiency in hardware and software troubleshooting.
• Strong interpersonal skills for client interactions.

Responsibilities

• Perform hardware and software updates and repairs.
• Ensure IT services meet availability requirements.
• Provide technical support for application software and peripherals.

Skills

IT desktop support

Troubleshooting

Customer service

Software installation

Hardware maintenance

Education

National Diploma in Information Technology

Job description

Join the dynamic team at Agrimark Operations Ltd, a growth-focused business and subsidiary of KAL Group Ltd, which is proudly listed on the Johannesburg Stock Exchange (JSE). Spanning over 100 locations across South Africa and a growing ecommerce presence, Agrimark Operations Ltd with its retail branches and specialist brands offer high-quality farming supplies, solutions, and a broad range of retail products to a diverse customer base that share the same love of the land, sense of community, and can-do attitude.

Job Specification

Reporting to the Senior Manager Infrastructure, the incumbent would be responsible for performing remote and onsite hardware, software and peripheral updates and repairs in the organisation.

Minimum Requirements

• National Diploma in Information Technology and/or relevant tertiary qualification
• 4 years’ related experience within a similar position

Key performance indicators

The GOLD business imperatives displayed below are to be used as key indicators in sourcing competent candidates for this critical role.

Growth

• Install new software or hardware mainly in the end-user environment
• Service and support all IT desktop hardware and applications for the entire KAL Group on a day-to-day basis
• Ensure that any given IT service delivers the levels of availability agreed upon with internal and external customers
• Co-ordinates specific sequences associated troubleshooting and problem-solving application problems and

Optimisation

• Provides support associated with the capability of application software, peripheral devices, connectivity and/ or functionality of operating software and hardware devices
• Provision of quality hardware and software technical support is made available to the entire client base

Leveraging Culture & Diversity

• Internal and external relationships (including customer and service providers)
• Provide advice to clients on product offerings, application and after-delivery service

Digital Transformation

• Using digital technologies to create new – or modify existing – business processes, culture, and customer experiences to meet changing business and market requirements

Key leadership attributes

The incumbent would need to have the ability to progress and add continuous incremental value – having impact!

• Dealing with complexity
• Sound pragmatic judgement
• Self - awareness
• Achievement orientation

As part of the KAL Group Ltd – a diversified JSE-listed retail group that operates in agricultural retail, fuel & convenience, and manufacturing markets – you will join a group of companies with more than 270 operating units across South Africa and Namibia.

You will have an opportunity to grow your career and thrive in an accelerating performance environment that values resilience and customer service, and embraces communication, alignment, and relationships. We are committed to providing our employees with opportunities within the KAL Group Ltd to take on new challenges.

If this excites you, learn more about Agrimark Operations Ltd and KAL Group Ltd here: www.kalgroup.co.za/careers/life-at-kal

Candidates who are not contacted within 14 working days of the closing date can accept that their application was unsuccessful. Agrimark Operations Ltd applies the principles of equal employment in line with our company’s Employment Equity objectives. Please note that in order to consider your application or interest, KAL Group Ltd will have to process your personal information and that such processing will be subject to the KAL Group HR Processing notice which can be accessed by viewing it on the KAL Group Ltd website under the following hyperlink: https://www.kalgroup.co.za/legal/