Supervisor

Tsebo Solutions; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service management company in Durban is seeking a Supervisor to take full responsibility for contract management and team development. The ideal candidate will have extensive restaurant and hospitality experience, ensuring compliance with service delivery standards. They will also build relationships with clients and manage administrative tasks. The position offers a full-time contract with a focus on leadership and quality service in a dynamic environment.

Qualifications

• Supervisory responsibility for the contract and team.
• Ensuring quality food preparation and service standards.
• Managing administration finances and compliance.

Responsibilities

• Take full responsibility for service quality and team management.
• Implement operational controls within budget.
• Build relationships with clients and customers.

Skills

Restaurant Experience

Customer Service

Hospitality Experience

Management Experience

Mediation Experience

Guest Services

Merchandising

Experience with Children

Leadership Experience

Mentoring

Supervising Experience

Neonatal Ventilator

Job description

Duties & Responsibilities

Main Responsibilities:

Take full responsibility and supervisory of this contract

Setting and management of service delivery standards

Lead motivate train and develop a team of staff

Implement and maintain operational controls in line/within budgetary requirements

Ensure quality of food preparation presentation and service is up to Fedics standards by meeting all quality / star grading standards in all areas of responsibility as per grading checklist

Proactively manage the Q-pro & OSHACT compliance of this unit

Ensure that tills and cash ups are running smoothly

Ensure all Fedics policies and procedures are complied with

Daily HR and IR issues (including training development & performance management)

Analyse and pre-empt client needs and possible complaints

Take responsibility for all functions by organising preparing & co‑ordinating.

Management of all administration finances debtors budgets etc.

Process Fedics paperwork and compile & understand weekly & monthly P & L

Relationship building with the client and customers on a daily basis (essential)

Required Experience

Manager

Key Skills

• Restaurant Experience
• Customer Service
• Hospitality Experience
• Management Experience
• Mediation Experience
• Guest Services
• Merchandising
• Experience with Children
• Leadership Experience
• Mentoring
• Supervising Experience
• Neonatal Ventilator

Employment Type

Full-Time

Experience : years

Vacancy : 1