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Strategic Workforce Planner & Forecasting Expert

Momentum

Centurion

On-site

ZAR 300 000 - 400 000

Full time

Today
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Job summary

A financial services company in Centurion is seeking a Scheduler to ensure strategic goals are met through effective forecast modeling, capacity planning, and collaboration. The ideal candidate will have a Matric, a relevant degree, and 1-2 years of experience, along with advanced skills in Excel and data analysis tools like SQL and PowerBI. This role demands excellent communication and the ability to develop client relationships, supporting management in making informed decisions on workforce management.

Qualifications

  • 1 - 2 years experience as a scheduler or similar position.
  • 2 - 5 years working experience in the client service environment.
  • Experience in data analysis and visualisation tools that may be specific to business area.

Responsibilities

  • Gather information from various sources, analyse results and interpret patterns.
  • Create and accurately maintain agent shift schedules on the WFM Tool.
  • Monitor adherence to AHT and Agent productivity.

Skills

Matric / Grade 12
MS Office Proficiency (Advanced)
Advanced Excel knowledge
Data analysis knowledge
Knowledge of data analysis and visualisation tools

Education

3-year degree in Mathematics, Statistics or Operations Management

Tools

SQL
Qlikview
PowerBI
Job description
A financial services company in Centurion is seeking a Scheduler to ensure strategic goals are met through effective forecast modeling, capacity planning, and collaboration. The ideal candidate will have a Matric, a relevant degree, and 1-2 years of experience, along with advanced skills in Excel and data analysis tools like SQL and PowerBI. This role demands excellent communication and the ability to develop client relationships, supporting management in making informed decisions on workforce management.
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