Store Manager Mr Price Cellular

Mr Price Group; East London; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in East London is seeking a dedicated manager to oversee stock management, enhance sales growth, and ensure exceptional customer experience. The ideal candidate will be responsible for stock accuracy, sales analysis, and compliance checks while leading and developing the store team to achieve performance goals. This role is essential for maintaining operational efficiency and a satisfying customer experience.

Responsibilities

• Ensure stock is accurately received and replenished in the store.
• Monitor stock levels to mitigate risks and ensure adequate stock on hand.
• Oversee stockroom maintenance to meet housekeeping standards.
• Analyse sales reports to collaborate on operational plans.
• Conduct compliance checks for policy adherence.
• Lead store team to achieve operational strategy.

Job description

Responsibilities

• Stock Management:
  • Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
  • Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
  • Oversee the overall maintenance of the stockroom to meet housekeeping standards.
  • Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
• Sales Growth & Profitability:
  • Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
  • Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
  • Identify and propose new opportunities to increase sales and brand awareness. This may include: In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget.
• Risk Management:
  • Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
• Customer Experience Management:
  • Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
• Leadership & Development:
  • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
  • Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
  • Recruit, administer & manage performance in accordance with company policies and procedures.
• Innovation:
  • Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.