Store Manager

Cashbuild; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail company is looking for a Store Manager to protect and grow market share, manage operations, and ensure high standards of customer service. The ideal candidate will have substantial retail management experience, strong leadership and administrative skills, and the ability to work under pressure. Responsibilities include strategic planning, customer service management, and asset control. A valid driver's license and own transport are preferable.

Qualifications

• At least 3 years of related retail management experience or 5 years in general.
• Strong administrative skills are necessary.
• Must possess valid driver's licence.

Responsibilities

• Manage and grow market share within the store.
• Develop and implement strategic plans aligned with company goals.
• Ensure high customer service standards.
• Control shrinkage and manage assets effectively.

Skills

Business acumen

Leadership

Human Resources Management

Attention to detail

Education

Grade 12

Tools

Basic computer skills

Job description

About the job

Store Manager (External Applications Only - LANDSDOWNE CORNER)

Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

Requirements

• Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
• Must have well developed business acumen
• Must be able to work under pressure
• Must be computer literate (Basic computer literacy)
• Must have strong leadership skills
• Must have strong administrative skills
• Own transport is preferable with valid drivers licence
• Must have own cell phone
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
• Must have strong Human Resources Management skills
• Attention to detail

Key Performance Areas

• Strategic Management
  • Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives
• Grow and Protect Market Share
  • Grow transactions, sales and market share in store as defined in the budget
  • Achieve sales budgets and growth objectives
  • Manage and promote the customer loyalty programmes and 3rd party credit
  • Develop action plans to protect the markets where competitors are entering the markets.
  • Ensure Store Business plans are implemented and updated when required
• Customer Service
  • Manage the implementation and monitoring of the Customer Service strategy in the store
  • Ensure an effective Delivery Service is maintained within the store as per company policy
  • Grow and maintain VIC and charge card client base
  • Recommend Range improvements to suite the market
• Asset Control
  • Manage and control shrinkage within the Store as per policy
  • Protect Assets (Cash, Stock and Fixed)
  • Managing Debtors within the Store
  • Analyze security requirements and recommend changes in the Store.
  • Ensure physical security measures in the store are implemented and maintained.
• Business Trade Licenses (Countries)
  • Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable
• Human Resource Management
  • Manage manpower requirements in line with the Company and Division strategy
  • Ensure Succession Planning & Career pathing is in place within the store
  • Ensure open communication / relations with the Store Employee Forum and staff.
  • Ensure training & Development is in place for the store.
  • Manage Employee Relations within the store
• Maintaining Store Standards
  • Conduct daily floor walks
  • Ensure implementation of agreed Action Plans (PIP’s) where necessary
  • Monitor adherence of Company standard compliance in the Store
  • Ensure maintenance of housekeeping standards
  • Ensure merchandising policies and standards are adhered to
  • Ensure ready for business is implemented within the stores
  • Ensure lighting, store and racking is maintained in good condition
• Stock Management
  • Ensure stock is ordered and received as per policy
  • Ensure that damage stock is cleared as per policy
  • Implement Obsolete / deranged stock action plans as per policy
  • Manage the slow moving stock as per policy
  • Implement excess stock action plans as per policy
• Store Safety (OHSA) Standards
  • Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
  • Ensure all required checklists are completed
  • Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
  • Investigate, report and manage OHSA Incidents
• Expense management
  • Manage the Store to the Financial Model and benchmarks
  • Maintenance of expenses in line with budget within the store
• Insurance Claims Administration
  • Report all incidents to the relevant insurer.
  • Liaison with relevant insurer on the claim particulars and validity of the claim
  • Submission of documentation to the relevant insurer.
• Management of CB Way
  • Implement and maintain controls and disciplines as per the CB Way
• Competencies
  • Leadership
    • Is enthusiastic, knows how to inspire others, connects people.
    • Takes the lead.
    • Inspires others.
    • Takes responsibility.
    • Gives employees their own responsibilities.
    • Stimulates and uses input from others.
  • Planning
    • Shows appreciation for good performance.
    • Result-oriented
    • • Being focused on achieving objectives and results, persevering in the face of adversity.
      • Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.
      • Makes an effort to achieve objectives.
      • Has a clear goal in mind.
      • Looks for a solution when achieving the objective becomes threatened.
      • Finishes the job in time.
      • Systematically organising activities and setting time frames, setting priorities.
      • Ensures that the necessary means to perform the job are available on time.
      • Puts matters in an efficient order when planning.
      • Makes the plan understandable for everyone involved.
      • Makes, and maintains a realistic plan.
      • Sets priorities.
    • Delegating
      • Delegating work in an understandable, structured and verifiable manner.
      • When delegating, provides enough space and responsibility to be able to perform the task.
    • Accuracy
    • Client focus
    • Personal development
      • Delegates enough work to complete his/her own tasks.
      • When delegating, he/she clarifies what results are required at what time.
      • When delegating, he/she indicates to the employee why he/she in particular is asked this question.
      • Regularly checks the progress of delegated work
      • Performing under pressure
      • Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
      • delivers good results under pressure.
      • persists when faced with setbacks.
      • continues to do the right thing under pressure, without making mistakes.
      • maintains an even performance under pressure.
    • Market orientation
    • Demonstrate being well informed about developments in the market.
    • Actively seeks market information.
    • Thinks of solutions to internal problems from the viewpoint of the organisation's market position.
    • Informs him/herself about the offers and activities of competitors.
    • Looks for opportunities that allow the organisation to benefit from market trends.
  • Integrity
  • Complying with generally accepted standards in activities related to the position.
  • keeps promises.
  • creates realistic expectations.
  • is sincere.
  • handles sensitive information carefully.
  • shows awareness of values, indicates when boundaries are crossed.
  • Effectively handling detailed information and being consistently attentive to details.
  • Works in an orderly fashion.
  • Ensures that matters are handled in an orderly and accurate manner from start to finish.
  • Prevents mistakes.
  • Invests energy in checking his/her work for mistakes.
  • Identifying and actively responding to clients' wishes and needs.
  • Deals with clients in a friendly manner.
  • Shows involvement in the client's problem.
  • Makes clients feel welcome.
  • Approaches the client's question with a can-do mentality
  • Being aware of one's own strengths and weaknesses: consciously working on personal development.
  • Is focused on self-broadening and/or gaining more in-depth knowledge.
  • Follows relevant training programmes and/or looks for opportunities to gain experience.
  • Seeks and uses opportunities for personal development.
  • Asks for feedback in order to learn