Store Manager

Pedros; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A popular restaurant chain in Cape Town is seeking a motivated individual to manage the overall restaurant operations. You will oversee staff, ensure quality standards and compliance with health regulations, manage stock and purchasing, and handle customer service. Candidates should have a minimum of 3 years of related experience in the restaurant or fast-food industry, along with strong management, organizational, and problem-solving skills. This role is crucial for driving profitability and staff development.

Qualifications

• Minimum 3 years of experience in restaurant and fast-food service.
• Experience with GAAP is advantageous.
• Strong management and organizational skills are necessary.

Responsibilities

• Oversee the overall operation of the restaurant/take-away.
• Ensure compliance with quality standards and procedures.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales targets.
• Conduct staff training and performance evaluations.

Skills

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Education

3 years related experience in Restaurant or Fast-Food Service

GAAP experience and knowledge

Job description

Job Description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

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