Store Manager

Cash Crusaders; Polokwane; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail chain is seeking a Store Manager in Polokwane to drive sales performance and enhance customer experiences. This role involves operational management, cultivating team growth, and ensuring compliance with company standards. The ideal candidate has proven retail management experience and a strong focus on customer service excellence, along with effective communication and leadership skills. Retail hours include weekends and public holidays.

Qualifications

• Proven track record in managing retail operations successfully.
• Ability to maintain high customer service standards.
• Strong planning and organizational abilities.

Responsibilities

• Drive store performance to achieve sales targets.
• Manage inventory controls and stock management.
• Ensure exceptional customer experiences.
• Train and develop staff effectively.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Customer service orientation

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays