Store Manager

JOE & THE JUICE; East London; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A global beverage brand is seeking a Store Manager in East London, Eastern Cape. In this role, you will oversee daily store operations, lead your team to deliver exceptional guest experiences, and ensure compliance with health and safety standards. Your leadership will contribute to achieving sales targets and maintaining high operational performance. The ideal candidate possesses strong leadership skills and a passion for guest service.

Qualifications

• Proven ability to lead and develop a team effectively.
• Experience in managing store operations and guest experiences.
• Knowledge of health, safety, and hygiene standards.

Responsibilities

• Lead your team members in alignment with company virtues.
• Responsible for the recruitment and onboarding of team members.
• Ensure a guest-first approach by building strong guest relations.
• Maintain a safe and healthy working environment.

Skills

Leadership

Team Development

Guest Relations

Stock Management

Operational Compliance

Job description

Overview

JOE & THE JUICE

About Joe & The Juice

Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement, leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance.

Our unique company culture is the backbone of our company’s success, which relies on our employees to adhere to and promote our company virtues: Positive Attitude, Inclusion, Social Ties, and Growth.

Job Summary

Position title: Store Manager

Reports to: Regional Manager

As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market-specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high-quality products.

Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged team, where all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests. Ultimately you are accountable for meeting the cost budget, reaching the store’s sales targets, and EBITDA through existing and new company initiatives.

Responsibilities

• Value-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
• Recruitment: Responsible for the recruitment, pre-boarding, and onboarding of team members, and hereby the optimal team positioning, and future talent pipeline.
• Employee Engagement: Develop and motivate your team through development plans and feedback, in-store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score.
• Guest Experience: Ensure a guest-first approach, building strong guest relations through your local community in accordance with our brand behavior principles and hereby increase overall guest loyalty.
• Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained.
• Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off-boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements.
• Stock Handling: Full ownership of stock handling, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target.
• Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.

Key Performance Indicators

• Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4-wall compliance
• Employee Engagement: Employee engagement score, employee turnover, and quick quits
• Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits
• Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4-wall EBITDA