Store Manager

Pro Tem; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading indoor recreation business in Cape Town is seeking a Store Manager to oversee daily operations, ensure guest satisfaction, and lead a team. This position requires strong leadership skills and financial management experience. The ideal candidate should have a minimum of a Matric qualification and 3–5 years of management experience in a similar industry. The role includes ensuring compliance with safety regulations while promoting a fun environment.

Qualifications

• 3–5 years of experience in a management role within leisure, hospitality, retail, or entertainment industries.
• Experience in managing teams of 10–30 people.

Responsibilities

• Oversee daily park operations, ensure safety and quality standards.
• Maintain high standards of customer service and handle complaints professionally.
• Manage cash handling, daily reconciliations, and prepare performance reports.
• Recruit, train, and supervise staff effectively.
• Ensure compliance with safety regulations and conduct regular inspections.

Skills

Leadership

Customer-focused

Problem-solving

Organizational skills

Financial acumen

Education

Matric / Grade 12

Diploma or Degree in Business Management, Hospitality, Recreation

Job description

Job Purpose

The Store Manager is responsible for the day-to-day management, operational efficiency, and overall guest experience at the indoor trampoline park. The role ensures that all operational, financial, safety, and staff performance goals are met. The Store Manager leads by example to create a safe, fun, and engaging environment for both guests and team members.

Key Responsibilities

• Operations Management: Oversee daily park operations including front desk, café, jump and sport areas, and maintenance. Ensure all activities and equipment meet safety and quality standards. Manage scheduling, staff rosters, and shift coverage. Implement and maintain park standard operating procedures (SOPs). Coordinate with maintenance teams for timely equipment inspections and repairs.

Customer Service & Experience

• Maintain high standards of customer service and guest satisfaction.
• Handle customer complaints and feedback in a professional, solution-oriented manner.
• Monitor and manage guest flow, bookings, and events to ensure smooth operations.
• Promote a fun, family-friendly atmosphere that aligns with the brand.

Financial and Administrative Management

• Manage cash handling, daily reconciliations, and banking.
• Monitor revenue, expenses, and profitability in line with company targets.
• Prepare daily, weekly, and monthly performance reports.
• Ensure accurate processing of invoices, payroll, and supplier orders.

Team Leadership & HR

• Recruit, train, and supervise staff including shift leaders, floor monitors, and customer service representatives.
• Conduct regular staff meetings, performance reviews, and ongoing training.
• Promote a culture of accountability, safety, and team spirit.
• Enforce compliance with company policies, labour laws, and health and safety regulations.

Health, Safety and Compliance

• Ensure full compliance with safety regulations, emergency procedures, and risk management protocols.
• Conduct regular safety briefings and inspections.
• Maintain accurate incident and accident reporting.
• Work with external inspectors and insurers as needed.

Sales and Marketing Support

• Support local marketing initiatives, events, and promotions to drive foot traffic and revenue.
• Develop and maintain community and school relationships for group bookings and partnerships.
• Encourage upselling of merchandise, food, and party packages.

Qualifications & Experience

• Minimum: Matric / Grade 12
• Preferred: Diploma or Degree in Business Management, Hospitality, Recreation, or similar field
• 3–5 years of experience in a management role within leisure, hospitality, retail, or entertainment industries
• Experience in managing teams of 10–30 people
• Strong financial acumen and administrative skills

Key Skills & Attributes

• Strong leadership and people management skills
• Customer-focused with excellent problem-solving abilities
• High attention to detail and organizational skills
• Ability to work under pressure in a fast-paced environment
• Flexible to work weekends, public holidays, and extended hours
• Energetic, hands-on, and safety-conscious
• Working Conditions: Indoor environment with active recreational equipment
• Weekend and evening shifts required
• Physically active role requiring regular presence on the trampoline floor

Performance Indicators (KPIs)

• Revenue and profit targets met
• Guest satisfaction scores
• Staff retention and training compliance