Store Clerk Lead

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A religious organization in Johannesburg seeks a Store Clerk Lead to manage operations and support staff in delivering high-quality customer service. Key responsibilities include directing store operations, training employees, and assisting customers. Ideal candidates are endorsed members of the Church, with post-secondary education and retail experience. This position offers a full-time role in a dynamic environment.

Qualifications

• Must be an endorsed member of the Church of Jesus Christ of Latter-day Saints.
• Two years’ experience in retail or customer service.
• Functional understanding of computer applications.

Responsibilities

• Directs all store operations for a small store.
• Provides training and development for staff.
• Ensures high-quality customer service.

Skills

Customer service

Leadership

Interpersonal skills

Problem-solving

Education

Post secondary education in business or related field

Tools

Point-of-sale systems

MS Word

MS Excel

MS Outlook

Job description

Store Clerk Lead

City of Johannesburg, South Africa (No Local)

Job Description

The Materials Management Support Services Retail Store helps the Church accomplish its religious mission by providing standard support services of helping customers to make informed product decisions.

Responsibilities

• Directs all store operations for a small store or supports a supervisor where applicable
• Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training and development for the store’s staff
• Provides feedback and coaching to employees
• Helps prepare staff members’ weekly schedules and assignment of daily tasks
• Greets customers and ascertains customers’ needs
• Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same
• Develops understanding of contents and/or properties of all products to adequately serve customers
• Responds to customer questions regarding curriculum, proper fitting of clothing or similar issues of complexity and assists in resolving concerns of moderate to high complexity
• May provide personal fitting consultation to customers at distribution store
• Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and manages register opening and closing process
• Oversees or assists store supervisor to ensure the store is attractively displayed, well‑presented, and that there is adequate inventory on the shelf
• Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels
• Maintains awareness of and helps with the attainment of key performance indicators, including inventory goals, expense goals, sales indicators, and exceptional customer service
• May provide back‑up support on behalf of store supervisor during absence or when needed, which may include timekeeping duties
• May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition
• Requires to work as scheduled and needed (including Saturdays and national/local holidays)
• This job may include a variety of additional MMD Support Services duties of equal or lesser complexity

Qualifications

• Must be an endorsed member of the Church of Jesus Christ of Latter‑day Saints with a current Temple Recommend
• Post secondary school education in business, retailing, merchandising or related field, and two years’ experience in business, retail, customer service or equivalent combination of education and experience, including managing teams
• Functional understanding of computer applications, including MS Word, MS Excel, MS Outlook, or related programs
• Proficient use of point‑of‑sale systems and terminology, and ability to troubleshoot basic technical systems and tools
• Excellent interpersonal skills, including written and verbal communication skills
• Ability to lead, delegate, and direct the work of others, and to effectively address difficult issues

Preferred

• Previous experience leading others in a retail setting
• This position operates in a retail environment. To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as standing for long periods of time, stooping, bending, and lifting up to 20 kg

Job Details

• Job Identification 372170
• Job Category DR - Distribution, Retail & Logistics
• Posting Date 12/08/2025, 06:44 AM
• Location 5 A Jubilie Rd, Johannesburg, Gauteng, 2193, ZA (No Local)
• Apply Before 12/29/2025, 06:55 AM
• Job Schedule Full time
• Regular or Temporary – Regular
• Worker Type Employee
• Number of Openings 1

Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.