Staffing Consultant

Elcb Information Services (Pty) Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Part time

Job summary

A private emergency services company in South Africa is seeking part-time staff for various locations. Responsibilities include customer service, HR administration, and client management. Ideal candidates should have experience in customer-facing roles, be proficient in MS Office, and have a strong focus on confidentiality and accuracy. This position offers market-related compensation with basic salary and commission.

Qualifications

• Minimum of 1 year of experience in customer service or client-facing roles.
• Strong confidentiality and discretion in handling sensitive information.
• Ability to manage applicant tracking and recruitment databases.

Responsibilities

• Assist customers with inquiries and complaints.
• Process orders and service requests effectively.
• Maintain accurate and confidential information in systems.

Skills

Customer service experience

Information management

Proficiency in MS Office

Client-service orientation

Tools

SAGE People

CRM systems (Zoho)

Job description

Overview

This is an opportunity to work part-time shifts at private emergency services facilities in multiple locations (Kathu, Kuruman, Cape Town) in Northern Cape, the Western Cape, and other regions.

The roles involve providing service delivery, HR administration, recruitment support, payroll, and client / customer service across various departments and international partners.

The work includes handling information and ensuring high-quality service delivery and confidentiality in handling sensitive information.

Responsibilities

Assist customers with inquiries, complaints, or product / service information.

Process orders, forms, applications, or service requests.

Share feedback with management to improve processes and service.

Provide shift administration services and collaborate with colleagues to achieve shared goals.

Manage client information in CRM (e.g., enters and updates client information, prepares profiles).

Lead or support HR Shared Services activities, including information preparation for reporting, budgets, surveys, action plans, and organigrams.

Deliver HR advisory services, talent acquisition processes, payroll leadership, and compliance activities.

Maintain accurate and confidential information, including payroll and HR records; ensure data integrity in systems (e.g., HR Information Systems, SAGE People).

Develop subject matter expertise in HR disciplines such as compensation, benefits, international HR, employee relations, learning and development, talent acquisition, and HR information systems.

Provide internal teams with up-to-date client profiles and information; coordinate with external service providers and agencies as needed.

Participate in projects and contribute to a service-oriented culture to meet service level agreements with stakeholders.

Prepare proposals, briefings, presentations, and reports; present information clearly to different audiences.

Qualifications

Minimum of 1 year of experience in customer service, call centre, or client-facing roles.

Strong information management, confidentiality, and discretion in handling sensitive information.

Proficiency with MS Office and HR Information Systems; ability to manage applicant tracking and recruitment databases; experience with CRM systems (Zoho) and SAGE People is advantageous.

Ability to handle pressure, maintain accuracy, and demonstrate a client-service orientation.

Experience in HR administration, payroll, or remuneration / reward advisory is beneficial.

Employment Details

Market‑related compensation with basic salary plus commission.

Flexible, part‑time shifts with opportunities to support international partner businesses and multiple locations.