Specialist Product Engineer

Paracon; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading IT solutions firm in Johannesburg seeks a Product Engineer to design and enhance IT processes for operational excellence. This role requires a strong understanding of IT process frameworks like ITIL, with over 5 years of experience. The ideal candidate will have excellent analytical and stakeholder engagement skills, alongside relevant qualifications in Information Technology. Experience in the banking or financial service sectors is a plus.

Qualifications

• 5+ years of experience in IT process engineering or related fields.
• Experience in large enterprise IT environments is preferred.
• Banking or financial services experience is advantageous.

Responsibilities

• Design and develop IT processes and enhancements.
• Collaborate with teams to ensure compliance with standards.
• Initiate process improvement initiatives for efficiency.

Skills

IT process frameworks (e.g. ITIL, COBIT)

IT process design

Documentation management

Analytical skills

Stakeholder engagement

Education

Relevant tertiary qualification in Information Technology

Job description

Role Purpose

The Product Engineer will be responsible for designing, developing, and overseeing the deployment of IT processes and enhancements within the company's technology environment. The role focuses on establishing consistent, efficient, and scalable IT process frameworks that support operational excellence, regulatory compliance, and continuous improvement across Group IT.

Key Responsibilities

• Design, develop, and oversee the implementation of new IT processes and enhancements to existing IT processes.
• Define, maintain, and continuously improve the IT reference process framework, ensuring alignment with the company's standards and best practices.
• Ensure the IT process framework is consistently leveraged and adopted across Group IT teams.
• Create and maintain a centralized repository of IT process artefacts, including: Process documentation, procedures, templates, forms and guidelines.
• Identify gaps, inefficiencies, and process improvement opportunities within IT operations.
• Initiate and implement process improvement initiatives to enhance efficiency, effectiveness, and service delivery.
• Collaborate with technology, operations, risk, and governance teams to ensure processes support compliance and audit requirements.
• Support change management initiatives related to process updates and new implementations.
• Provide guidance and support to stakeholders on process usage and adherence.
• Monitor process performance and recommend enhancements where required.

Key Skills and Competencies

Technical / Functional Skills

• Strong understanding of IT process frameworks (e.g. ITIL, COBIT).
• Experience in IT process design, documentation, and implementation.
• Knowledge of process governance, controls, and compliance environments.
• Experience managing process artefacts and documentation repositories.
• Ability to analyse current-state vs future-state processes.

Core Competencies

• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication abilities.
• Ability to work in structured, highly regulated environments (banking or financial services preferred).
• Strong attention to detail and documentation discipline.
• Ability to work independently within a contract-based delivery model.

Qualifications and Experience

• Relevant tertiary qualification in Information Technology, Information Systems, Engineering, or related field.
• 5+ years’ experience in IT process engineering, process improvement, or technology operations roles.
• Banking or financial services experience is highly advantageous.
• Experience working in large enterprise or corporate IT environments preferred.