Social Media Coordinator

Frank Consult; Stellenbosch; Hybrid; ZAR 300 000 - 450 000; Full time

Job summary

A South African payments and financial services company is seeking a Social Media Coordinator to manage daily social media activities and support content delivery across digital platforms. The ideal candidate will have 2-5 years of experience in social media management or digital marketing and a relevant tertiary qualification. This role requires creativity, strong communication skills, and the ability to analyze performance metrics. Key responsibilities include executing campaigns, content management, and performance tracking. The position supports a hybrid working model with opportunities for office travel.

Qualifications

• 2–5 years’ experience in social media management or digital marketing.
• Experience using social media scheduling and analytics tools.
• Ability to analyse social media metrics and apply insights.

Responsibilities

• Manage daily posting across social media platforms.
• Execute campaigns planned by senior marketing team members.
• Track and report on key social media metrics.
• Participate in monthly KPI reviews.

Skills

Attention to detail

Creativity and content storytelling

Time management

Collaboration and teamwork

Ownership and accountability

Social media content creation

Basic design capability

Strong written and verbal communication

Education

Grade 12

Relevant tertiary qualification in marketing or communication

Tools

Social media scheduling tools

Analytics tools

Job description

Location: Cape Town or Stellenbosch • Department: Marketing • Reporting to: Head of Brand and Marketing • Experience Level: 2–5 years

Company Overview

A South African payments and financial services business operating at the heart of the digital economy. The organisation enables fast, affordable payments that support entrepreneurs and businesses across the country. The culture is purpose-driven, collaborative, and fast-moving, with a strong focus on real-world impact.

Purpose of the Role

The Social Media Coordinator plays a hands-on execution role within the marketing team, responsible for day-to-day social media activity and supporting content delivery across digital platforms. This role suits someone who enjoys bringing brand ideas to life online, managing multiple tasks, and balancing creativity with structure and reporting.

You will work closely with designers and marketing leads to ensure consistent messaging, accurate publishing, and strong engagement across channels.

Responsibilities

Social Media Execution

• Manage daily posting across social media platforms including Meta, LinkedIn, and TikTok.
• Schedule content, maintain content calendars, and ensure timely delivery aligned to campaign goals.
• Execute campaigns planned by senior marketing team members.
• Brief designers and coordinate delivery of creative assets.
• Monitor social media trends, audience sentiment, and competitor activity.

Digital Content Support

• Upload and manage content on the company website, including blogs, landing pages, and product content.
• Support online store updates, promotional banners, and content tagging.
• Repurpose existing content across digital channels and formats.
• Apply basic SEO best practices during content publishing.

Performance Tracking & Reporting

• Track and report on key social media metrics including followers, engagement, reach, and conversions.
• Monitor sentiment and provide insights to improve content and campaigns.
• Coordinate tracking for influencer, ambassador, or partner-led content.

Development & Team Contribution

• Participate in monthly KPI reviews and performance check-ins.
• Stay up to date with platform trends, tools, and best practices.
• Share learnings and ideas to improve team performance and processes.

Core Competencies

• Attention to detail
• Creativity and content storytelling
• Time management and multi-tasking
• Collaboration and teamwork
• Ownership and accountability

Skills & Knowledge

• Understanding of marketing and communication principles.
• Social media content creation for video and static formats.
• Ability to interpret briefs and execute consistently.
• Strong written and verbal communication skills.
• Basic design capability for social media content.
• Ability to present performance insights clearly.

Experience & Education

• 2–5 years’ experience in social media management or digital marketing.
• Experience using social media scheduling and analytics tools.
• Ability to analyse social media metrics and apply insights.
• Photography experience is advantageous.
• Grade 12 (essential).
• Relevant tertiary qualification in marketing, communication, or a related field (essential).

Additional Requirements

• Valid driver’s licence and own vehicle.
• Willingness to travel between offices when required (Cape Town, Stellenbosch, Johannesburg).
• Comfortable working in a hybrid environment with reliable connectivity and a professional home setup.