Social Media Coordinator

The Good Human (Pty)Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading social media firm in Johannesburg is seeking a passionate Social Media Co-ordinator to foster online relationships, manage community engagement, and support customer inquiries. The ideal candidate will have 1-3 years of experience in community or social media management, along with excellent communication skills. Responsibilities include monitoring interactions, creating engaging content, and tracking community metrics. This role offers the opportunity for career growth in a dynamic environment.

Qualifications

• 1-3 years in community management, social media management, or customer service roles.
• Strong commitment to understanding community needs and providing responsive support.
• In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).

Responsibilities

• Monitor and respond to community interactions across social media platforms.
• Respond to all customer queries in a timely and professional manner.
• Upload rewards tier databases weekly, ensuring all information is accurate.
• Work closely with the Social and Paid Media Specialist to create engaging content.
• Track community engagement metrics and provide regular reports.

Skills

Excellent verbal and written communication skills

Social media management

Community engagement

Conflict resolution

Data analysis

Education

Matric (NQF 4)

Tools

Community management tools

Basic graphic design tools (e.g., Canva)

Job description

Social Media Co-ordinator (Head Office)

The company welcomes job applications from passionate and hard-working team players who want to be part of our ever growing family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. If this is an offer that excites you, send in your application and you could be the newest addition to our family.

Our successful Social Media Co-ordinator will be responsible for fostering and managing online relationships with the community, ensuring customer satisfaction, and maintaining a positive and engaging brand presence across social media platforms and other digital channels. This role will also include administrative tasks such as uploading rewards tier databases and managing customer queries in the mailbox.

Responsibilities

• Community Engagement
  Monitor and respond to community interactions across social media platforms, forums and other digital spaces.
  Develop and maintain relationships with followers, influencers and online communities.
  Proactively engage with the community to drive conversations and increase brand visibility.
• Customer Support
  Respond to all customer queries on the Sun mailbox in a timely and professional manner.
  Resolve issues and escalate to relevant teams when needed.
  Ensure a positive customer experience and maintain a professional tone in all interactions.
• Database Management
  Upload rewards tier databases weekly, ensuring that all information is accurate and up-to-date.
  Collaborate with internal teams to ensure seamless integration of rewards program data with community management efforts.
• Content Creation
  Work closely with the Social and Paid Media Specialist to create and curate engaging content that resonates with the target audience.
  Assist in developing community-focused campaigns to increase interaction, loyalty and brand awareness.
• Analytics and Reporting
  Track community engagement metrics and provide regular reports on growth, sentiment and engagement.
  Use insights to improve content strategy and community interactions.
• Event and Campaign Management
  Assist with the planning and execution of online events, contests and community-building initiatives.
  Promote company campaigns and initiatives within the community to drive participation.
• Brand Advocacy
  Advocate for the community’s voice, providing insights on trends, feedback and sentiments to help improve products/services.
  Identify key influencers within the community and collaborate to promote brand initiatives.
• Best Practices and Knowledge Sharing
  Stay updated on the latest trends, strategies and best practices in community management and social media.
  Implement community management best practices to ensure a positive and productive community environment.
  Share insights and knowledge with the team to continuously improve engagement strategies.

Qualifications

Matric (NQF 4).

Excellent verbal and written communication skills, with the ability to engage and respond to a wide variety of people.

1-3 years in community management, social media management, or customer service roles.

In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.), digital trends and engagement strategies.

Strong commitment to understanding community needs and providing responsive support.

Ability to resolve conflicts or issues within the community while maintaining a positive brand image.

Ability to analyze data and provide actionable insights.

Familiarity with community management tools and basic graphic design tools (e.g., Canva) a plus.

Understanding of the best practices in community management and customer engagement.