Site Operations Manager

Anonymous; eMalahleni; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A key service provider in eMalahleni seeks an experienced leader to manage site operations and ensure compliance with service level agreements. The role demands exceptional leadership and technical skills, with a focus on daily client interaction and quality control. Responsibilities include compliance with health and safety procedures, conducting audits, and overseeing financial performance. Ideal candidates will have a background in operations management and a strong commitment to client satisfaction.

Qualifications

• Exceptional leadership and technical skills to manage site operations.
• Experience in maintaining and improving service level agreements.
• Ability to manage a technical team effectively.

Responsibilities

• Ensure compliance with health and safety procedures.
• Conduct regular audits to maintain SLA compliance.
• Liaise with clients regarding ongoing installations and repairs.
• Manage financial performance and cost management in operations.

Skills

Leadership

Technical skills

Compliance management

Client interaction

Quality control

Job description

Job Summary

This is a key role that requires exceptional leadership and technical skills to manage site operations, ensuring seamless delivery of services and adherence to SLAs.

Purpose of Position

To guarantee that current service level agreements are met and continuously improved upon.

Daily client interaction to ensure Gilbarco AFS meets and exceeds client expectations in all aspects of installed systems at the site, maintaining SLA KPIs.

Manage technicians / technical team supporting the site as needed.

Main Responsibilities

Evaluate and maintain compliance with Gilbarco AFS Health & Safety procedures and policy.

Ensure MINE Health & Safety procedures and policy compliance.

Maintain Gilbarco AFS / MINE Service Level Agreement (SLA) compliance through regular audits.

Guarantee Gilbarco AFS Standard Operating Procedures (SOP) compliance via monthly assessments.

Attend regular meetings with clients and Gilbarco AFS DDS personnel.

Verify Contractors Pack compliance and sign off on a monthly basis.

Conduct quality control inspections on installations and maintenance tasks as per relevant SOPs.

Communicate all problems and issues to the SDM or operations manager for immediate attention and close out investigations with respective internal teams promptly.

Liaise with clients regarding installation and repair progress currently underway.

Task subordinates daily and weekly to meet objectives.

Manage stock levels and ordering for the site / mine, including VMI and site technical team.

Monitor daily fuel and lube reports to ensure all Gilbarco AFS systems function within acceptable standards.

Be responsible for any function or duty stipulated by mine rules and regulations for sub-contractors.

Oversee financial performance and cost management in service operations.

Manage van stock levels to ensure minimum stock availability and order replacement stock as needed.

Facilitate quarterly van stock takes.

Maintain accounts receivable below 10% of total book value for the area of responsibility.

Keep open deliveries under R20.

Lead improvement initiatives such as Kaizen, Daily Management, and PSP.

Maintain weekly and monthly KPI workbooks.