Shift Supervisor - Kabega Park

Alliance Foods SA (Pty) Ltd.; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading food service company in Gqeberha is seeking a Shift Supervisor to manage restaurant operations and ensure customer satisfaction. The ideal candidate will be responsible for overseeing team performance, implementing company policies, and maintaining hygiene and operational standards. This role offers an opportunity to lead a team and contribute to a dynamic environment while upholding the company values.

Qualifications

• Supervising team members according to policies and procedures.
• Ensuring cleanliness and customer satisfaction.
• Maintaining operational efficiency and profitability.

Responsibilities

• Assist in achieving CHAMPS Standards.
• Manage shifts per Company Policies.
• Allocate responsibilities and monitor performance.
• Ensure maintenance procedures are followed.
• Protect the safety and security of employees and customers.
• Report employee relations and health inspection issues.
• Assist in training programs for staff.
• Demonstrate leadership principles.

Job description

A vacancy exists in the Operations Department for Shift Supervisor (SS). Reporting to the Restaurant General Manager, the successful incumbent / s will be responsible for supervising team members with respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and assist the Assistant Restaurant Manager (ARM) and the Restaurant Manager (RGM) as requested.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
• Allocate responsibilities to each employee on shift and monitor performance accordingly.
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
• Report to the ARM / RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the ARM / RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.