Service Engineer

Esco Lifesciences Group; Gauteng; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading life sciences company in South Africa seeks a Field Service Engineer to provide support for its products. The ideal candidate should possess a degree in engineering and at least one year of experience in laboratory equipment repair. Responsibilities include handling breakdown calls promptly, preparing performance reports, and ensuring customer satisfaction. Fresh graduates are encouraged to apply. Willingness to travel locally and abroad is essential and a valid driver's license is required.

Qualifications

• At least one year of working experience in laboratory equipment repair and troubleshooting.
• Good command of spoken and written English.
• Driver's license with experience in driving both automatic and manual vehicles.

Responsibilities

• Field service support for Esco products.
• Handle all breakdown calls in the earliest response time.
• Prepare monthly reports on service performance.
• Monitor repairs and maintenance activities.

Skills

Problem-solving

Analytical thinking

Communication

Education

Degree in Engineering

Job description

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing.

Headquartered in Singapore, Esco has an extensive sales network in over countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally.

Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market.

As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

LOCATION : West Cape and Gauteng Responsibilities Field service support for Esco products

Handle all breakdown calls in the earliest response time

Ensure high level of customer satisfaction and effectively manage customer expectations

Prepares monthly reports to present the overall performance of the service and technical application management

Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

Responsible for decisions when to instigate the escalation process in order to resolve a customer concern / issue

Publish and maintain all service documentation in a Service Binder for distribution to field service organizations

Maintain online service documentation on the Esco distributor intranet

Perform troubleshooting, commissioning, certification of units promoted

Provides effective teamwork, building a strong relationship with customer contacts

20% travel

Job Requirements

The Ideal Candidate Would Possess :

Degree in Engineering

With at least one year of working experience in laboratory equipment repair and troubleshooting

Fresh Graduates are welcome to apply!

Good command of spoken and written English

Good analytical and problem-solving skills

Willing to travel locally and abroad

With a driver's license and experience in driving both automatic and manual vehicles