Service Consultant

Capitec Bank Ltd.; Empangeni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent banking institution in Empangeni is seeking energetic, self-motivated individuals for client service roles. Responsibilities include enhancing client lives through excellent service using Global One products. Candidates should have 3-6 months of customer service experience or a relevant qualification. Ideal candidates will possess strong interpersonal skills and knowledge of retail banking. Join this dynamic team and be part of a transformational journey in banking.

Qualifications

• Minimum 3 to 6 months client service experience in a retail/financial/banking environment or relevant tertiary qualification.
• Ideal candidates have over 1 year experience in a client-facing sales environment.

Responsibilities

• Enhance the lives of clients through excellent service and fulfilling their needs.
• Utilize Global One product offerings to support clients.

Skills

Communications Skills

Interpersonal & Relationship management Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification in Commerce or Similar

Certification in Finance or Banking

Job description

Select how often (in days) to receive an alert:

We\'re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

• Knowledge and understanding of:
  • Basic calculations
  • Retail/consumer service environment

Ideal:

• Knowledge and understanding of:
  • Capitec Bank Products
  • Internal business processes and procedures
  • Organisational Policies, including (but not limited to) the Branch Credit Granting Policyprinciples (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank\'s internal electronic banking system

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06