Service Consultant

Capitec Bank; Empangeni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in South Africa is seeking dedicated individuals to enhance clients' lives through excellent client service. The ideal candidate should possess at least 3 to 6 months of client service experience within a retail or financial environment or hold a relevant tertiary qualification. Knowledge of Capitec Bank products and organizational policies is beneficial. This role offers an opportunity to utilize one's skills in a dynamic banking environment.

Qualifications

• 3 to 6 months previous client service experience in a retail/financial environment or relevant tertiary qualification.
• Demonstrated track record in sales and client interactions.
• Knowledge of Capitec Bank products and internal procedures.

Responsibilities

• Enhance clients' lives by providing excellent service.
• Fulfill and exceed clients' needs using Global One product offerings.

Skills

Communications Skills

Interpersonal & Relationship management Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Commerce or Similar

Certification in Finance or Banking

Job description

Overview

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Purpose Statement

• To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better

Experience

Minimum:

• 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Similar
• Certification in Finance or Banking

Knowledge

Minimum:

• Knowledge and understanding of:
  • Basic calculations
  • Retail/consumer service environment

Ideal:

• Knowledge and understanding of:
  • Capitec Bank Products
  • Internal business processes and procedures
  • Organisational Policies, including (but not limited to) the Branch Credit Granting Policyprinciples (BCGP)

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.