Service Advisor

Durpro Workforce Solutions; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A service management company in Johannesburg is seeking a Service Advisor to coordinate service requests and assist customers regarding energy solutions. The position requires strong communication and organizational skills, as well as experience in customer service or administrative roles. Candidates should have a basic understanding of technical aspects, particularly in solar or alternative energy, and be proficient in MS Office. This role involves multitasking in a dynamic environment while ensuring excellent customer service.

Qualifications

• Previous experience in a service advisor, customer service, or admin role.
• Strong communication and organisational skills.
• Basic technical understanding (solar / alternative energy experience advantageous).
• Proficient in MS Office and service management systems.
• Ability to multitask and work under pressure.

Responsibilities

• Serve as the first point of contact for service-related customer enquiries.
• Log service calls and prepare job cards.
• Schedule technicians for installations, maintenance, and repair work.
• Liaise with customers, technicians, and internal departments.
• Provide customers with regular updates on service progress and timelines.
• Ensure all service documentation is accurately completed and filed.
• Assist with basic invoicing and service-related follow-ups.
• Maintain high levels of customer service and professionalism.

Skills

Strong communication skills

Organisational skills

Multitasking ability

Customer service experience

Tools

MS Office

Service management systems

Job description

Job Title: Service Advisor

Purpose of the Role:
The Service Advisor will be responsible for coordinating service requests, assisting customers, and ensuring the efficient scheduling and completion of service, maintenance, and support related to alternative energy solutions.

Key Responsibilities:

• Serve as the first point of contact for service-related customer enquiries

• Log service calls and prepare job cards

• Schedule technicians for installations, maintenance, and repair work

• Liaise with customers, technicians, and internal departments

• Provide customers with regular updates on service progress and timelines

• Ensure all service documentation is accurately completed and filed

• Assist with basic invoicing and service-related follow-ups

• Maintain high levels of customer service and professionalism

Requirements:

• Previous experience in a service advisor, customer service, or admin role

• Strong communication and organisational skills

• Basic technical understanding (solar / alternative energy experience advantageous)

• Proficient in MS Office and service management systems

• Ability to multitask and work under pressure